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Use this guide when unrelated reservations were accidentally attached to the same contact.

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Unmerge from a conversation

  1. Open the affected contact in the V3 inbox.
  2. At the top of the conversation, select N Reservations, where N is the number of reservations attached to the contact.
  3. Select Unmerge Reservations.
  4. Review the confirmation, then select Unmerge.
Unmerging deletes the combined contact and recreates each reservation as an individual contact. Any conversation on the combined contact is detached from every reservation, so reservation information no longer appears in that conversation. This action cannot be undone. Verify the contact and its reservations before confirming.
You can also unmerge from the right sidebar. Under Other Reservations, select Unmerge Reservations, then confirm Unmerge.

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Troubleshooting

  • The unmerge control is missing: It appears only when a contact has multiple reservations.
  • You cannot complete the action: You need permission to manage contacts.
  • The separated contacts are not in Todo: They appear in Done after you confirm.