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Overview

Conduit enables businesses to call customers using a custom VoiceAI phone number. The AI agent can send and receive messages through this number.

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Setup Instructions

  1. Navigate to Settings > Connected Channels > Phone
  2. Click Get VoiceAI number
  3. Select desired area code and claim a phone number
  4. Click Configure and Create agent next to your new number
  5. Customize your VoiceAI agent and provide instructions
    • Voice provider options: Retell and ElevenLabs (includes community voices and voice cloning)
  6. Optional: Route numbers to VoiceAI for agent answering
    • Click Configure > Enable Route calls to VoiceAI
    • Select the number to route
    • VoiceAI can run 24/7 or on a set schedule

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Configure VoiceAI Numbers

Each VoiceAI number has its own customizations and instructions. To configure your agent:
  1. Navigate to Settings > Phone > Configure > Edit Agent
    • Agent Name: Name the agent uses when addressing callers
    • Select a Voice: Choose voice for agent (with multilanguage support enabled, select voices by customer country code)
    • Interruption Sensitivity: Adjust how quickly agent pauses to avoid interrupting customers
  2. Welcome Message Configuration: How AI initially responds
    • Add context-based instructions or static message
    • Recommendation: Use dynamic greeting for contextual, natural responses
  3. Escalation Settings: Instructions for transferring calls to humans
    • Static escalations: Transfer to specific number based on conditions
    • Dynamic escalations: Context-based routing to different numbers
    • Warm transfer: Provides conversation context to human agent

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Supported Languages

  • English (US, UK, India, Australia, New Zealand)
  • Spanish (Spain, Latin America)
  • Portuguese (Brazil, Portugal)
  • French, German, Italian
  • Dutch, Dutch (Belgium)
  • Russian, Chinese, Japanese, Korean
  • Hindi, Vietnamese, Romanian
  • Danish, Finnish, Greek, Indonesian
  • Norwegian, Slovak, Swedish
  • Bulgarian, Hungarian, Malay
  • Catalan, Turkish, Polish
  • More coming soon

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Setting a Schedule for Voice AI

When team members are unavailable, set up VoiceAI to answer calls during off-hours. To schedule VoiceAI:
  1. Navigate to Settings > Phone > Configure next to Voice AI number > Configure
  2. Enable incoming calls to Route to VoiceAI
    • Select the number that should route to this VoiceAI
  3. Set a schedule or enable VoiceAI to run 24/7