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Documentation Index

Fetch the complete documentation index at: https://docs.conduit.ai/llms.txt

Use this file to discover all available pages before exploring further.

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Overview

Conduit enables businesses to call customers using a custom VoiceAI phone number. The AI agent can send and receive messages through this number.

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Setup Instructions

  1. Navigate to Settings > Connected Channels > Phone
  2. Click Get VoiceAI number
  3. Select desired area code and claim a phone number
  4. Click Configure and Create agent next to your new number
  5. Customize your VoiceAI agent and provide instructions
    • Voice provider options: Retell and ElevenLabs (includes community voices and voice cloning)
  6. Optional: Route numbers to VoiceAI for agent answering
    • Click Configure > Enable Route calls to VoiceAI
    • Select the number to route
    • VoiceAI can run 24/7 or on a set schedule

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Configure VoiceAI Numbers

Each VoiceAI number has its own customizations and instructions. To configure your agent:
  1. Navigate to Settings > Phone > Configure > Edit Agent
    • Agent Name: Name the agent uses when addressing callers
    • Select a Voice: Choose voice for agent (with multilanguage support enabled, select voices by customer country code)
    • Interruption Sensitivity: Adjust how quickly agent pauses to avoid interrupting customers
  2. Welcome Message Configuration: How AI initially responds
    • Add context-based instructions or static message
    • Recommendation: Use dynamic greeting for contextual, natural responses
  3. Escalation Settings: Instructions for transferring calls to humans
    • Static escalations: Transfer to specific number based on conditions
    • Dynamic escalations: Context-based routing to different numbers
    • Warm transfer: Provides conversation context to human agent

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Supported Languages

  • English (US, UK, India, Australia, New Zealand)
  • Spanish (Spain, Latin America)
  • Portuguese (Brazil, Portugal)
  • French, German, Italian
  • Dutch, Dutch (Belgium)
  • Russian, Chinese, Japanese, Korean
  • Hindi, Vietnamese, Romanian
  • Danish, Finnish, Greek, Indonesian
  • Norwegian, Slovak, Swedish
  • Bulgarian, Hungarian, Malay
  • Catalan, Turkish, Polish
  • More coming soon

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Receiving SMS with a bring-your-own Twilio number

If your Voice Agent uses a number from your own Twilio account (“Bring Your Own Twilio”), the following configuration is required for the agent to receive inbound SMS messages.

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1. Configure the Twilio SMS webhook

In your Twilio console, set the SMS webhook for your number to: 
https://api.conduit.ai/twilio/messaging
This routes inbound SMS to your Conduit Voice Agent.

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2. Complete A2P 10DLC registration

A2P (Application-to-Person) registration is required in Twilio to prevent carriers from filtering outbound messages. Without it, SMS messages sent from your number may be blocked or silently dropped. Register your number for A2P 10DLC in the Twilio console under Messaging > Regulatory Compliance.

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3. Enable SMS reception in Twilio account settings

SMS reception must be explicitly enabled within your Twilio account settings. Verify that SMS is enabled for the phone number being used before testing.
All three steps above are required. Missing any one of them — the webhook URL, A2P registration, or SMS reception setting — will prevent the agent from reliably sending or receiving SMS.

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Setting a Schedule for Voice AI

When team members are unavailable, set up VoiceAI to answer calls during off-hours. To schedule VoiceAI:
  1. Navigate to Settings > Phone > Configure next to Voice AI number > Configure
  2. Enable incoming calls to Route to VoiceAI
    • Select the number that should route to this VoiceAI
  3. Set a schedule or enable VoiceAI to run 24/7