Workflow Usage

Certain workflow actions have an associated credit charge.

Overview

Empowering employees to become builders is no longer optional; it’s essential for driving customer interactions and scaling your business. At Conduit, we’re committed to encouraging users to be their own AI orchestrators. Flexible billing ensures you only pay for what bring value to your business

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How Credits Work

Credits are used to measure the computing power required by different actions in Conduit. Each action, or node, consumes a set number of credits based on its complexity and resource usage.

• Lightweight actions (e.g., updating contact details) consume fewer credits.

• Advanced actions (e.g., AI messaging, VoiceAI) consume more credits.

• You are only charged for credits actually used — no flat-rate increases.

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Credit Breakdown by Node

Node	Credits
Assign Contact	1
Change Contact Inbox	1
Upsert Contact	1
Update Environment Variable	1
Update Attribute	1
Send Slack Message	2
Send Webhook	2
Gap Night Detection	2
Extract AI Info	4
Send SMS	2
Send WhatsApp	2
Send Email	1
Send AI Message	3
VoiceAI per minute	8
Regular phone per minute	1

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Billing Examples

• Example 1: A workflow that updates contact info (1 credit) and sends a Slack message (2 credits) will use 3 credits total per run.

• Example 2: A 5-minute VoiceAI call will use 40 credits (8 credits × 5 minutes).

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Why We’re Making This Change

Flexible Billing allows Conduit to:

• Maintain existing base pricing for all users

• Enable power users to scale their automation and VoiceAI capabilities affordably

• Offer transparent billing that reflects real usage and value