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Conduit provides explainability for every AI-generated message. You can observe the agent’s reasoning process, source materials, and next steps without leaving the conversation thread.

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Message Types

Three message types appear in the system:
  1. Sent message - The AI had high confidence and sent the reply automatically (only on autopilot)
  2. Proposed reply (Co-Pilot) - The AI drafted a response for your approval
  3. Urgent message - Escalated based on predefined conversation tags

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Inspecting AI Thinking

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AI Reflection

Press i to view how the AI analyzed conversation context and formulated its response plan.

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Sources

Expand to see referenced documents, knowledge base entries, and data points. You can edit sources directly from this view.

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Acting from the Inbox

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Teach (Command + K)

Create or edit Knowledge entries and establish or modify Guardrails (policies/rules). Updates immediately improve future replies.

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Draft (Command + J)

Generate draft replies in the composer for both proposed responses and escalations where a starting point helps.

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Testing the AI

After taking action (teaching or editing sources), verify learning through:
  • Regenerate the message - For unsent Proposed replies or AI Missing Info messages
  • Recreate in Sandbox - For sent messages or exact scenario simulation

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Calls

A centralized view displays inbound and outbound calls handled by team members or AI, with full transcripts and AI-generated conversation summaries available per call.