Skip to main content

​
Overview

iMessage is a communication channel in Conduit. Connect iMessage-enabled numbers through Linq or Sendblue so incoming messages appear in your unified inbox and your AI agents and team can reply from Conduit. You can bring your own provider account or ask Conduit to provision a number for you.

​
Connection options

The Conduit-provisioned option is a passthrough fee and requires annual payment. To request a number, contact support@conduit.ai.

​
Connect your own Linq numbers

Before you begin, make sure you have permission to manage connections in Conduit and have your Linq partner API token ready. Your Linq account must already contain the numbers you want to use.
  1. In Conduit, go to Settings > Connections.
  2. Click Add connection, then select Linq.
  3. Enter your Partner API token and click Continue.
  4. Select the Linq numbers you want Conduit to manage.
  5. Click Connect.
Conduit validates the token, loads the registered numbers from your Linq account, and configures message delivery for the numbers you select.

​
Connect your own Sendblue numbers

Before you begin, make sure you have permission to manage connections in Conduit and copy your API key ID and API secret key from your Sendblue dashboard. Your Sendblue account must already contain the numbers you want to use.
  1. In Conduit, go to Settings > Connections.
  2. Click Add connection, then select Sendblue.
  3. Enter your API key ID and API secret key, then click Continue.
  4. Select the Sendblue numbers you want Conduit to manage.
  5. Click Connect.
Conduit validates the credentials, loads the numbers from your Sendblue account, and configures message delivery for the numbers you select.
Provider credentials are encrypted and used to connect your account, manage message delivery, and send messages on your behalf.

​
After connecting

Send a test message to one of your connected numbers and confirm that the conversation appears in the Conduit inbox. Then reply from Conduit to verify outbound delivery. Set up inbox routing rules if messages for different numbers should go to different inboxes or AI agents.

​
Troubleshooting

  • No numbers appear: Confirm that the number is active in the Linq or Sendblue account associated with the credentials you entered.
  • Credentials are rejected: Generate or copy the provider credentials again, then reconnect the account.
  • Messages do not arrive: Confirm the connection is active in Settings > Connections, then contact support@conduit.ai if delivery still fails.