Key Benefits
- Reduces team workload
- Enables focused message handling without distractions
- Prioritizes meaningful tasks
- Boosts overall productivity
- Supports important analytics tracking
- Maintains organized inbox structure
Workflow Features
Mark Done (E key shortcut)
Completed conversations move to the Done tab for searchability. If contacts respond, conversations automatically return to Todo status.Follow-Up/Snooze (Z key shortcut)
Users can set reminders for later action. This feature suits scenarios requiring investigation time - maintenance issues, scheduling, payment confirmations. Conversations transfer from the Follow-Up tab back to Todo when the timer expires.Notes & Mentions
Team members add notes via the conversation panel’s “Add a note” option. Typing@ followed by a name mentions specific team members, triggering notifications. The Mentions sidebar provides complete mention history.
Filters
Organize inboxes by listings, conversation tags, and escalation status.Custom Views
Saved filter configurations shareable across team accounts.Conversation-Level Actions
| Action | Shortcut | Description |
|---|---|---|
| Reply | R | Multi-channel response capability (Email, Text, WhatsApp, Airbnb) |
| Assign | A | Direct team member assignment with notifications |
| Follow-up | Z | Message-level reminders |
| Mark Done | E | Task completion |
| Translate | - | Multi-language support (11+ languages) |