Inbox Zero Philosophy

The inbox management approach in Conduit is inspired by Superhuman and emphasizes removing distractions and converting your inbox into an actionable task list. The core objective centers on achieving “Inbox Zero” - maintaining a Todo count of zero.

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Key Benefits

• Reduces team workload
• Enables focused message handling without distractions
• Prioritizes meaningful tasks
• Boosts overall productivity
• Supports important analytics tracking
• Maintains organized inbox structure

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Workflow Features

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Mark Done (E key shortcut)

Completed conversations move to the Done tab for searchability. If contacts respond, conversations automatically return to Todo status.

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Follow-Up/Snooze (Z key shortcut)

Users can set reminders for later action. This feature suits scenarios requiring investigation time - technical issues, scheduling, payment confirmations. Conversations transfer from the Follow-Up tab back to Todo when the timer expires.

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Notes & Mentions

Team members add notes via the conversation panel’s “Add a note” option. Typing @ followed by a name mentions specific team members, triggering notifications. The Mentions sidebar provides complete mention history.

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Filters

Organize inboxes by categories, conversation tags, and escalation status.

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Custom Views

Saved filter configurations shareable across team accounts.

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Conversation-Level Actions

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At a Glance

The sidebar panel provides a contact information overview, open task summaries, and call history.

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Recreate in Sandbox

This feature allows you to simulate conversations and teach the AI within the inbox environment.