Four Core System Components
1. Inbox — The Mouth
- Unified conversation threads per contact across all channels (email, SMS, WhatsApp, voice, Airbnb, live-chat)
- AI responses are transparent, showing reasoning and sources
- Users can approve, edit, or teach the agent directly inline
2. Agent Hub — The Brain
- Teaching and fine-tuning environment
- Stores knowledge blocks (facts) and procedures (rules) in searchable format
- Flags missing information and conflicting facts
- Includes sandbox testing and test suites before deployment
3. Workflows — The Arms & Legs
Three workflow types automate communication:- Proactive workflows: Scheduled or triggered outreach
- Routing workflows: Direct details to appropriate systems or team members
- Triage workflows: Escalate to humans when needed, then auto-close
4. Dashboards — The Nervous System
- Live metrics on automation rates, escalation reasons, and sentiment
- All charts connect to raw conversations for quick adjustments
Deployment Model
The system launches with pre-built, industry-specific playbooks and intents. Most teams go live within a week and can customize brand voice, policies, enable/disable workflows, and write custom API functions.Key Differentiators
Transparent
Full visibility into AI decision-making
Controllable
Users set rules, knowledge, and escalation paths
Integrated
One agent across all channels
Measurable
All automations tracked to real conversations