How Conduit Agents Work

An AI teammate you can train, trust, and put to work on day one.

Most AI tools feel like black boxes — they give you an answer, but you can’t see why, change how they think, or make them reliably follow your rules.

Conduit was built to be the opposite: transparent, trainable, and fully under your control.

Your agent works like a skilled teammate — one you can inspect, correct, and grow over time — and it runs inside a system designed to mirror how people actually work.

1. A Human-Inspired System

A great teammate speaks, thinks, acts, and reports back. Conduit mirrors that cycle with four tightly integrated spaces:

Inbox — the mouth

One conversation thread per contact, no matter the channel: email, SMS, WhatsApp, voice, Airbnb, or live-chat.

Your agent always answers in context, pulling the right facts from your knowledge base.

Every AI message is transparent — you can open it to see the reasoning, the sources used, and any clarifying questions for you.

Approve, edit, or teach it directly in-line.

Agent Hub — the brain

Where you teach, test, and fine-tune.

Store knowledge blocks (facts) and procedures (rules) in a flexible, searchable system.

The Hub flags missing info, conflicting facts and suggests edits based on your conversations

You can test your agent in a sandbox environment or spin up a test suite before changes go live — so updates never break production.

Workflows — the arms & legs

Where talking turns into doing.

Automate responses, routing, and multi-step processes:

• Proactive workflows send scheduled or triggered outreach — upsells, reminders, follow-ups.

• Routing workflows send details to the right system or teammate (e.g. maintenance gets the leak report instantly).

• Triage workflows bring humans in only when needed, then close the loop automatically with the contact.

Dashboards — the nervous system

Live metrics on automation rate, escalation reasons, and customer sentiment.

Every chart is backed by the raw conversations, so you can drill in, adjust knowledge, and re-test within minutes.

2. Ready-Made, Fully Customisable

You launch with agents pre-loaded with field-tested playbooks, intents, and workflows built for industry.

Most teams are live in under a week. From there, you can:

• Swap in your brand voice, policies, and facts.

• Enable or disable workflows in clicks.

• Write custom functions to connect to your APIs

• Continuously train the AI with more facts.

The result: opinionated defaults that “just work” on day one, and complete freedom to evolve as your business changes.

3. Why It Works

Conduit is not just another chatbot. It’s:

• Transparent — you see exactly how and why the AI responds.

• Controllable — you set the rules, knowledge, and escalation paths.

• Integrated — one agent works across all your channels and tools.

• Measurable — every automation and escalation is tracked to real conversations and outcomes.

This is how you scale personal, high-quality communication without adding headcount — and without losing control.