# Conduit

## Docs

- [AI Tools](https://docs.conduit.ai/agent-hub/ai-tools.md): Conduit provides out of the box tools and the ability to create your own custom tools.
- [Road to Autopilot](https://docs.conduit.ai/agent-hub/road-to-autopilot.md): Building your AI Agents is like onboarding a new team member
- [Connect](https://docs.conduit.ai/agent-hub/road-to-autopilot/connect.md): Connect your data sources and tools so the AI agent can access information and take actions on your behalf.
- [Deploy](https://docs.conduit.ai/agent-hub/road-to-autopilot/deploy.md): Choose an automation level for your AI agent and configure safety controls like delays, working hours, and urgent tags.
- [Conversation Tags](https://docs.conduit.ai/agent-hub/road-to-autopilot/deploy/conversation-tags.md): Create and manage conversation tags to categorize, prioritize, and escalate customer messages automatically.
- [Teach](https://docs.conduit.ai/agent-hub/road-to-autopilot/teach.md): Train your AI agent by adding knowledge, approving suggestions, and resolving conflicts from the inbox or dashboard.
- [Test](https://docs.conduit.ai/agent-hub/road-to-autopilot/test.md): Verify your AI agent applies new knowledge correctly using regenerate reply, sandbox testing, and test suites.
- [What Goes Where](https://docs.conduit.ai/agent-hub/what-goes-where.md): Understand how to organize AI knowledge across Knowledge, Procedures, Style, and Guardrails layers.
- [Guardrails](https://docs.conduit.ai/agent-hub/what-goes-where/guardrails.md): Set hard safety boundaries that prevent your AI from crossing privacy, legal, or escalation limits.
- [Knowledge](https://docs.conduit.ai/agent-hub/what-goes-where/knowledge.md): Structure your AI knowledge base with focused, directive blocks so the agent retrieves accurate information.
- [Procedures](https://docs.conduit.ai/agent-hub/what-goes-where/procedures.md): Write conditional if-then procedures that guide your AI agent on how to respond to specific customer scenarios.
- [Style](https://docs.conduit.ai/agent-hub/what-goes-where/style.md): Define your AI agent's tone, voice, formatting, and phrasing to maintain consistent brand communication.
- [Tags](https://docs.conduit.ai/agent-hub/what-goes-where/tags.md): Write clear, specific tag descriptions so the AI accurately categorizes incoming customer messages.
- [Create Agent](https://docs.conduit.ai/api-reference/agents/create.md): Creates a V2 chat agent and its initial trigger set. Requires a token with write access.
- [Delete Agent](https://docs.conduit.ai/api-reference/agents/delete.md): Soft-deletes a V2 chat agent and removes it from its triggers. Requires a token with write access.
- [Get Agent](https://docs.conduit.ai/api-reference/agents/get.md): Returns a single V2 chat agent by id.
- [List Agents](https://docs.conduit.ai/api-reference/agents/list.md): Returns cursor-paginated V2 chat agents for a workspace, including their attached skills and triggers.
- [Update Agent](https://docs.conduit.ai/api-reference/agents/update.md): Updates mutable V2 chat agent fields. `skill_ids` and `triggers` replace the existing values when provided.
- [Get Appointment](https://docs.conduit.ai/api-reference/appointments/get.md): Returns a single appointment by its Conduit id. Use `external_id` to look up full appointment details from the booking service.
- [List Appointments](https://docs.conduit.ai/api-reference/appointments/list.md): Returns cursor-paginated appointments backed by the Conduit booking service.
- [Get Call](https://docs.conduit.ai/api-reference/calls/get.md): Retrieve details for a single call by its unique identifier.
- [List Calls](https://docs.conduit.ai/api-reference/calls/list.md): Retrieve a paginated list of all calls in your workspace.
- [List Contact Appointments](https://docs.conduit.ai/api-reference/contacts/appointments.md): Returns appointments associated with a single contact via the contact's conduit allocations.
- [List Contact Calls](https://docs.conduit.ai/api-reference/contacts/calls.md): Retrieve all calls associated with a specific contact.
- [Get Contact](https://docs.conduit.ai/api-reference/contacts/get.md): Retrieve details for a single contact by their unique identifier.
- [List Contact Helpdesk Tickets](https://docs.conduit.ai/api-reference/contacts/helpdesk-tickets.md): Returns helpdesk tickets mirrored from external helpdesk systems that are associated with a single contact.
- [List Contacts](https://docs.conduit.ai/api-reference/contacts/list.md): Retrieve a paginated list of all contacts in your workspace.
- [List Contact Reservations](https://docs.conduit.ai/api-reference/contacts/reservations.md): Returns reservations associated with a single contact via the contact's reservation allocations.
- [Search Contacts](https://docs.conduit.ai/api-reference/contacts/search.md): Search for contacts by name, email, phone number, or other attributes.
- [Send Contact Message](https://docs.conduit.ai/api-reference/contacts/send-message.md): Delivers a new outbound message through the exact `channel_node_id` chosen for the contact.
- [List Contact Tickets](https://docs.conduit.ai/api-reference/contacts/tickets.md): Retrieve all tickets associated with a specific contact.
- [Get Conversation](https://docs.conduit.ai/api-reference/conversations/get.md): Retrieve details for a single conversation by its unique identifier.
- [List Conversations](https://docs.conduit.ai/api-reference/conversations/list.md): Retrieve a paginated list of all conversations in your workspace.
- [List Conversation Messages](https://docs.conduit.ai/api-reference/conversations/messages.md): Retrieve all messages within a specific conversation.
- [Search Conversations](https://docs.conduit.ai/api-reference/conversations/search.md): Search for conversations by keyword, contact, status, or other filters.
- [Send Conversation Message](https://docs.conduit.ai/api-reference/conversations/send-message.md): Send a new message within an existing conversation.
- [Get Contact Custom Attributes](https://docs.conduit.ai/api-reference/custom-attributes/get-contact.md): Retrieve all custom attribute values assigned to a specific contact.
- [List Custom Attribute Definitions](https://docs.conduit.ai/api-reference/custom-attributes/list.md): Retrieve all custom attribute definitions configured in your workspace.
- [Update Contact Custom Attributes](https://docs.conduit.ai/api-reference/custom-attributes/update-contact.md): Update one or more custom attribute values for a specific contact.
- [List Escalations](https://docs.conduit.ai/api-reference/escalations/list.md): Retrieve a paginated list of all escalations in your workspace.
- [Get Helpdesk Ticket](https://docs.conduit.ai/api-reference/helpdesk-tickets/get.md): Returns a single helpdesk ticket by its Conduit id, including requester identity and upstream helpdesk-system metadata.
- [List Helpdesk Tickets](https://docs.conduit.ai/api-reference/helpdesk-tickets/list.md): Returns cursor-paginated helpdesk tickets mirrored from the workspace's helpdesk integrations (Zendesk, Pylon, Plain).
- [Conduit API](https://docs.conduit.ai/api-reference/introduction.md): Programmatic access to your Conduit workspace data.
- [Create Knowledge Node](https://docs.conduit.ai/api-reference/knowledge/create-node.md): Create a new node in your knowledge base with the specified content.
- [Delete Knowledge Node](https://docs.conduit.ai/api-reference/knowledge/delete-node.md): Permanently remove a node from your knowledge base by its identifier.
- [Get Knowledge Node](https://docs.conduit.ai/api-reference/knowledge/get-node.md): Retrieve details for a single knowledge base node by its identifier.
- [List Knowledge Nodes](https://docs.conduit.ai/api-reference/knowledge/list-nodes.md): Retrieve a paginated list of all nodes in your knowledge base.
- [Search Knowledge Base](https://docs.conduit.ai/api-reference/knowledge/search.md): Perform a semantic search across your entire knowledge base.
- [Search Knowledge Nodes](https://docs.conduit.ai/api-reference/knowledge/search-nodes.md): Search for knowledge base nodes by title, content, or other attributes.
- [Update Knowledge Node](https://docs.conduit.ai/api-reference/knowledge/update-node.md): Update the content or metadata of an existing knowledge base node.
- [Get Reservation](https://docs.conduit.ai/api-reference/reservations/get.md): Returns a single reservation by its Conduit id, including guest identity, payment summary, and PMS-specific metadata.
- [List Reservations](https://docs.conduit.ai/api-reference/reservations/list.md): Returns cursor-paginated PMS reservations for a workspace, ordered by arrival date (most recent first by default).
- [Create Skill](https://docs.conduit.ai/api-reference/skills/create.md): Creates a workspace agent skill. Requires a token with write access.
- [Delete Skill](https://docs.conduit.ai/api-reference/skills/delete.md): Deletes a workspace agent skill. Requires a token with write access.
- [Get Skill](https://docs.conduit.ai/api-reference/skills/get.md): Returns a single workspace agent skill.
- [List Skills](https://docs.conduit.ai/api-reference/skills/list.md): Returns cursor-paginated workspace agent skills. Sidebar/global-assistant skills are not included in this API.
- [Update Skill](https://docs.conduit.ai/api-reference/skills/update.md): Updates mutable workspace agent skill fields. Requires a token with write access.
- [Close Ticket](https://docs.conduit.ai/api-reference/tickets/close.md): Close a resolved ticket.
- [Create Ticket Note](https://docs.conduit.ai/api-reference/tickets/create-note.md): Create an internal note on a ticket.
- [Delete Ticket Note](https://docs.conduit.ai/api-reference/tickets/delete-note.md): Delete an internal note that you authored.
- [Get Ticket](https://docs.conduit.ai/api-reference/tickets/get.md): Retrieve details for a single ticket by its unique identifier.
- [Get Ticket Note](https://docs.conduit.ai/api-reference/tickets/get-note.md): Retrieve a single internal note attached to a ticket.
- [List Tickets](https://docs.conduit.ai/api-reference/tickets/list.md): Retrieve a paginated list of all tickets in your workspace.
- [List Ticket Notes](https://docs.conduit.ai/api-reference/tickets/list-notes.md): Retrieve internal notes attached to a ticket.
- [List Ticket Messages](https://docs.conduit.ai/api-reference/tickets/messages.md): Retrieve all messages within a specific ticket thread.
- [Reopen Ticket](https://docs.conduit.ai/api-reference/tickets/reopen.md): Reopen a resolved ticket and move the contact back to todo if needed.
- [Resolve Ticket](https://docs.conduit.ai/api-reference/tickets/resolve.md): Resolve a ticket and mark the contact done when no active tickets remain.
- [Search Tickets](https://docs.conduit.ai/api-reference/tickets/search.md): Search for tickets by keyword, status, assignee, or other filters.
- [Send Ticket Message](https://docs.conduit.ai/api-reference/tickets/send-message.md): Send a new message within an existing ticket thread.
- [Update Ticket Note](https://docs.conduit.ai/api-reference/tickets/update-note.md): Update an internal note that you authored.
- [List Workspaces](https://docs.conduit.ai/api-reference/workspaces/list.md): Retrieve a list of all workspaces accessible with your API token.
- [List Workspace Senders](https://docs.conduit.ai/api-reference/workspaces/senders.md): Returns the workspace's configured outbound email, SMS, and WhatsApp senders. Use these `sender_id` values with proactive sends.
- [AI Automation Dashboard](https://docs.conduit.ai/dashboard/ai-automation-dashboard.md): Spot patterns, fix gaps, and boost automation with Insights
- [Calls Dashboard](https://docs.conduit.ai/dashboard/calls-dashboard.md): Spot patterns, fix gaps, and boost automation with Insights
- [Metrics](https://docs.conduit.ai/dashboard/metrics.md): Understanding how Conduit calculates your team's performance metrics
- [Start Guide](https://docs.conduit.ai/index.md): Set up your Conduit workspace, connect channels, organize inboxes, and start teaching AI agents to support your customers.
- [MCP Server](https://docs.conduit.ai/mcp/overview.md): Connect Claude Desktop, Claude Code, Cursor, VS Code, Codex, or any Model Context Protocol client to your Conduit workspace.
- [How Conduit Agents Work](https://docs.conduit.ai/overview/how-conduit-agents-work.md): Conduit is a customer service agent company that operates fully horizontally - transparent, trainable, and fully controllable.
- [Inside the AI Engine](https://docs.conduit.ai/overview/inside-the-ai-engine.md): How Conduit's AI agents reason through the Response Flow Pipeline - a five-stage system that powers AI-generated customer service messages across any industry.
- [The 5 Levels of AI Automation](https://docs.conduit.ai/overview/the-5-levels-of-ai-automation.md): Conduit's framework for understanding AI's transformative role in customer service - from assistant to strategist, from task execution to system design.
- [PII Redaction](https://docs.conduit.ai/privacy/pii-redaction.md): Automatically detect and redact personally identifiable information from conversations before they reach AI models.
- [Connect Email](https://docs.conduit.ai/setting-up-conduit/connect-email.md): Bring your company email domain into your Conduit inbox
- [Alternate Email Addresses](https://docs.conduit.ai/setting-up-conduit/connect-email/alternate-email-addresses.md): Manage multiple company email addresses within a single inbox in Conduit.
- [Receiving Emails in Conduit](https://docs.conduit.ai/setting-up-conduit/connect-email/receiving-emails-in-conduit.md): Set up email forwarding to receive your company emails directly in your Conduit inbox
- [Sending Emails from Conduit](https://docs.conduit.ai/setting-up-conduit/connect-email/sending-emails-from-conduit.md): Set up email sending to respond using official company email addresses within Conduit's unified inbox.
- [Connect Phone and SMS](https://docs.conduit.ai/setting-up-conduit/connect-phone-and-sms.md): Integrate VoIP services to manage calls, two-way SMS messaging, and VoiceAI all in one place.
- [Connect PMS](https://docs.conduit.ai/setting-up-conduit/connect-pms.md): Connect your property management system to Conduit to sync booking data, create contacts, and power AI responses.
- [Connect Slack](https://docs.conduit.ai/setting-up-conduit/connect-slack.md): Get Conduit notifications and respond to customers from Slack
- [Connect VoiceAI / AI Number](https://docs.conduit.ai/setting-up-conduit/connect-voiceai-ai-number.md): Enable businesses to call customers using a custom VoiceAI phone number with AI agent capabilities.
- [Connect WhatsApp](https://docs.conduit.ai/setting-up-conduit/connect-whatsapp.md): Communicate with customers over WhatsApp in Conduit
- [Calls](https://docs.conduit.ai/setting-up-conduit/connect-whatsapp/calls.md): Enable and receive inbound WhatsApp voice calls in Conduit through Meta Business settings.
- [Connect Widget](https://docs.conduit.ai/setting-up-conduit/connect-widget.md): Enable real-time communication with website visitors through an embeddable chat interface.
- [Contact Inbox vs Ticket Inbox](https://docs.conduit.ai/setting-up-conduit/contact-vs-ticket-inbox.md): Understand the difference between contact-based and ticket-based inboxes, and choose the right model for your team.
- [Custom Fields](https://docs.conduit.ai/setting-up-conduit/custom-fields.md): Add tailored attributes to contact types for better organization and display of relevant information in the inbox sidebar.
- [iMessage Pricing and Billing](https://docs.conduit.ai/setting-up-conduit/imessage-pricing.md): Pricing, commitment terms, and billing details for iMessage numbers.
- [Inbox Contacts](https://docs.conduit.ai/setting-up-conduit/inbox-contacts.md): Consolidate and organize your inboxes with Conduit
- [Inbox Routing](https://docs.conduit.ai/setting-up-conduit/inbox-routing.md): Automatically route incoming messages and calls to the right inbox
- [Tools & Capabilities](https://docs.conduit.ai/setting-up-conduit/integrations/capabilities.md): Give your AI agent the ability to take actions, from booking appointments to updating records.
- [Communication Channels](https://docs.conduit.ai/setting-up-conduit/integrations/channels.md): All the communication channels your AI agent can use to interact with contacts.
- [Knowledge & Context Integrations](https://docs.conduit.ai/setting-up-conduit/integrations/context.md): Connect data sources and documents so your AI agent has the context it needs to respond accurately.
- [Integrations](https://docs.conduit.ai/setting-up-conduit/integrations/index.md): Connect external platforms, channels, and tools to give your AI agent the context and capabilities it needs.
- [Mobile](https://docs.conduit.ai/setting-up-conduit/mobile.md): Access Conduit on mobile devices by bookmarking the webpage to your home screen.
- [Notifications](https://docs.conduit.ai/setting-up-conduit/notifications.md): Stay updated on important events and messages without needing to monitor the platform constantly.
- [Managing PMS Knowledge](https://docs.conduit.ai/setting-up-conduit/pms-knowledge.md): How to create and edit knowledge blocks for PMS-synced listings
- [Set up your workspace](https://docs.conduit.ai/setting-up-conduit/set-up-your-workspace.md): Create workspaces, invite team members, and manage roles to organize your team's customer communication.
- [Single Sign-On (SSO) & Directory Sync](https://docs.conduit.ai/setting-up-conduit/sso.md): Connect your identity provider to Conduit for centralized authentication (SAML/OIDC) and automated user provisioning (SCIM).
- [A Lens in the AI's Brain](https://docs.conduit.ai/using-the-inbox/a-lens-in-the-ais-brain.md): Inspect the reasoning, sources, and actions behind every AI-generated message directly in the conversation thread.
- [Inbox Zero Philosophy](https://docs.conduit.ai/using-the-inbox/inbox-zero-philosophy.md): Manage your inbox with an actionable task-based approach inspired by Superhuman to reduce distractions and boost productivity.
- [AI Agent Injections](https://docs.conduit.ai/workflows/ai-agent-injections.md): Create an AI-powered agent to collect information or perform an action
- [Create a Workflow](https://docs.conduit.ai/workflows/create-a-workflow.md): Build your first automation using the workflow builder
- [Getting Started](https://docs.conduit.ai/workflows/getting-started.md): Learn what workflows are, how they work, and how to build visual automations in Conduit.
- [Types of Workflows](https://docs.conduit.ai/workflows/types-of-workflows.md): There are 3 types of workflows you can build in Conduit to streamline customer interactions
- [Wait steps](https://docs.conduit.ai/workflows/wait-steps.md): Pause a workflow for a fixed duration or until a specific time of day using Add Delay and Wait Until Window.
- [Workflow Usage](https://docs.conduit.ai/workflows/workflow-usage.md): Certain workflow actions have an associated credit charge

## OpenAPI Specs

- [openapi](https://docs.conduit.ai/api-reference/openapi.json)

## Optional

- [Book a Demo](https://forms.default.com/717549)
- [Support](mailto:support@conduit.ai)