# Conduit

- [Conduit Start Guide](https://docs.conduit.ai/index.md): Set up your Conduit workspace, connect channels, build V3 agents, and move from copilot to autopilot.
- [V3 Migration Overview](https://docs.conduit.ai/v3-migration.md): Everything you need to know about upgrading to Conduit V3
- [Set up your workspace](https://docs.conduit.ai/setting-up-conduit/set-up-your-workspace.md): Create workspaces, invite team members, and manage roles to organize your team's customer communication.
- [Inbox Contacts](https://docs.conduit.ai/setting-up-conduit/inbox-contacts.md): Consolidate and organize your inboxes with Conduit
- [Contact Inbox vs Ticket Inbox](https://docs.conduit.ai/setting-up-conduit/contact-vs-ticket-inbox.md): Understand the difference between contact-based and ticket-based inboxes, and choose the right model for your team.
- [Inbox Routing](https://docs.conduit.ai/setting-up-conduit/inbox-routing.md): Automatically route incoming messages and calls to the right inbox
- [Custom Fields](https://docs.conduit.ai/setting-up-conduit/custom-fields.md): Add tailored attributes to contact types for better organization and display of relevant information in the inbox sidebar.
- [The 5 Levels of AI Automation](https://docs.conduit.ai/overview/the-5-levels-of-ai-automation.md): Conduit's framework for understanding AI's transformative role in customer service - from assistant to strategist, from task execution to system design.
- [How Conduit Agents Work](https://docs.conduit.ai/overview/how-conduit-agents-work.md): Conduit is a customer service agent company that operates fully horizontally - transparent, trainable, and fully controllable.
- [Inside the AI Engine](https://docs.conduit.ai/overview/inside-the-ai-engine.md): A technical walkthrough of how a Conduit agent turns an incoming message into a response - retrieval, Skill matching, tool calls, and Guardrails.
- [Connect Phone and SMS](https://docs.conduit.ai/setting-up-conduit/connect-phone-and-sms.md): Integrate VoIP services to manage calls, two-way SMS messaging, and VoiceAI all in one place.
- [Connect iMessage](https://docs.conduit.ai/setting-up-conduit/imessage-pricing.md): Connect your Linq or Sendblue numbers to send and receive iMessage and SMS in Conduit.
- [Connect VoiceAI / AI Number](https://docs.conduit.ai/setting-up-conduit/connect-voiceai-ai-number.md): Enable businesses to call customers using a custom VoiceAI phone number with AI agent capabilities.
- [Connect Airbnb](https://docs.conduit.ai/setting-up-conduit/connect-airbnb.md): Connect the correct Airbnb host account to Conduit for reservation syncing and guest messaging.
- [Airbnb messaging](https://docs.conduit.ai/setting-up-conduit/airbnb-messaging.md): Understand why Airbnb rejects messages containing contact details, external links, or off-platform booking and payment language.
- [Connect WhatsApp](https://docs.conduit.ai/setting-up-conduit/connect-whatsapp.md): Communicate with customers over WhatsApp in Conduit
- [Calls](https://docs.conduit.ai/setting-up-conduit/connect-whatsapp/calls.md): Enable and receive inbound WhatsApp voice calls in Conduit through Meta Business settings.
- [WhatsApp templates](https://docs.conduit.ai/setting-up-conduit/connect-whatsapp/templates.md): Understand template categories and best practices for WhatsApp message templates in Conduit
- [Connect Email](https://docs.conduit.ai/setting-up-conduit/connect-email.md): Bring your company email domain into your Conduit inbox
- [Connect Gmail with OAuth](https://docs.conduit.ai/setting-up-conduit/connect-email/connect-gmail-with-oauth.md): Connect a Gmail or Google Workspace account directly to Conduit
- [Receiving Emails in Conduit](https://docs.conduit.ai/setting-up-conduit/connect-email/receiving-emails-in-conduit.md): Set up email forwarding to receive your company emails directly in your Conduit inbox
- [Sending Emails from Conduit](https://docs.conduit.ai/setting-up-conduit/connect-email/sending-emails-from-conduit.md): Set up email sending to respond using official company email addresses within Conduit's unified inbox.
- [Alternate Email Addresses](https://docs.conduit.ai/setting-up-conduit/connect-email/alternate-email-addresses.md): Manage multiple company email addresses within a single inbox in Conduit.
- [Connect Widget](https://docs.conduit.ai/setting-up-conduit/connect-widget.md): Enable real-time communication with website visitors through an embeddable chat interface.
- [Connect LINE](https://docs.conduit.ai/setting-up-conduit/connect-line.md): Receive and send LINE Official Account messages in your Conduit inbox
- [Connect PMS](https://docs.conduit.ai/setting-up-conduit/connect-pms.md): Connect your property management system to Conduit to sync booking data, create contacts, and power AI responses.
- [Connect Opera Cloud](https://docs.conduit.ai/setting-up-conduit/connect-pms/opera-cloud.md): Connect Oracle OPERA Cloud to Conduit using OHIP credentials so property, reservation, and guest data sync automatically.
- [Managing PMS Knowledge](https://docs.conduit.ai/setting-up-conduit/pms-knowledge.md): How to add custom Knowledge without fighting PMS-synced listing content.
- [Connect Slack](https://docs.conduit.ai/setting-up-conduit/connect-slack.md): Get Conduit notifications and respond to customers from Slack
- [Connect Microsoft Teams](https://docs.conduit.ai/setting-up-conduit/connect-microsoft-teams.md): Receive Conduit notifications in a Microsoft Teams chat or channel
- [Integrations](https://docs.conduit.ai/setting-up-conduit/integrations/index.md): Connect external platforms, channels, and tools to give your AI agent the context and capabilities it needs.
- [Communication Channels](https://docs.conduit.ai/setting-up-conduit/integrations/channels.md): All the communication channels your AI agent can use to interact with contacts.
- [Knowledge & Context Integrations](https://docs.conduit.ai/setting-up-conduit/integrations/context.md): Connect data sources and documents so your AI agent has the context it needs to respond accurately.
- [Tools & Capabilities](https://docs.conduit.ai/setting-up-conduit/integrations/capabilities.md): Give your AI agent the ability to take actions, from booking appointments to updating records.
- [Notifications](https://docs.conduit.ai/setting-up-conduit/notifications.md): Stay updated on important events and messages without needing to monitor the platform constantly.
- [Mobile app](https://docs.conduit.ai/setting-up-conduit/mobile.md): Push notifications and phone calls in the Conduit mobile app
- [Billing](https://docs.conduit.ai/setting-up-conduit/billing.md): Manage your Conduit subscription, view usage, and download invoices.
- [Devices](https://docs.conduit.ai/devices/overview.md): Connect smart locks, thermostats, sensors, and cameras, then manage them with Conduit agents, workflows, Operator, or MCP.
- [PII Redaction](https://docs.conduit.ai/privacy/pii-redaction.md): Automatically detect and redact personally identifiable information from conversations before they reach AI models.
- [Single Sign-On (SSO) & Directory Sync](https://docs.conduit.ai/setting-up-conduit/sso.md): Connect your identity provider to Conduit for centralized authentication (SAML/OIDC) and automated user provisioning (SCIM).
- [AI Automation Dashboard](https://docs.conduit.ai/dashboard/ai-automation-dashboard.md): Spot patterns, fix gaps, and boost automation with Insights
- [Calls Dashboard](https://docs.conduit.ai/dashboard/calls-dashboard.md): Spot patterns, fix gaps, and boost automation with Insights
- [Metrics](https://docs.conduit.ai/dashboard/metrics.md): Understanding how Conduit calculates your team's performance metrics
- [Queue Report](https://docs.conduit.ai/call-center/queue-report.md): What every number on the queue report means, and how the totals fit together
- [Inbox Zero Philosophy](https://docs.conduit.ai/using-the-inbox/inbox-zero-philosophy.md): Manage your inbox with an actionable task-based approach inspired by Superhuman to reduce distractions and boost productivity.
- [A Lens in the AI's Brain](https://docs.conduit.ai/using-the-inbox/a-lens-in-the-ais-brain.md): Inspect the reasoning, sources, and actions behind every AI-generated message directly in the conversation thread.
- [Agents](https://docs.conduit.ai/agent-hub/agents.md): Create and configure customer, internal, and voice agents in Conduit V3.
- [Internal Agent Use Cases](https://docs.conduit.ai/agent-hub/internal-agent-use-cases.md): A gallery of internal agents teams have built, organized by what they automate.
- [Knowledge Base](https://docs.conduit.ai/agent-hub/knowledge-base.md): Manage pages, folders, documents, links, and synced sources in the V3 Knowledge Base.
- [Auto-sync Knowledge Sources](https://docs.conduit.ai/agent-hub/auto-sync.md): Keep connected Knowledge sources up to date on a schedule.
- [Skills](https://docs.conduit.ai/agent-hub/skills.md): Create reusable instructions that help agents handle specific situations.
- [Tools](https://docs.conduit.ai/agent-hub/tools.md): Configure workspace tool defaults, per-agent tool access, MCP tools, and custom code tools.
- [Operator](https://docs.conduit.ai/agent-hub/operator.md): Use Operator to inspect, edit, and reason about your Conduit workspace.
- [Testing Agents](https://docs.conduit.ai/agent-hub/testing-agents.md): Validate V3 agent behavior with Sandbox, Activity, sources, and tool-call inspection.
- [Marketplace](https://docs.conduit.ai/agent-hub/marketplace.md): Install apps, agent templates, skill templates, and workflow templates from the V3 Marketplace.
- [Road to Autopilot](https://docs.conduit.ai/agent-hub/road-to-autopilot.md): Use the Connect, Teach, Test, and Deploy loop to move V3 agents from copilot to autopilot.
- [Connect](https://docs.conduit.ai/agent-hub/road-to-autopilot/connect.md): Connect channels, integrations, Knowledge sources, and tools before teaching a V3 agent.
- [Teach](https://docs.conduit.ai/agent-hub/road-to-autopilot/teach.md): Teach V3 agents with Knowledge, Skills, Persona, Guardrails, Tools, and Behavior settings.
- [Test](https://docs.conduit.ai/agent-hub/road-to-autopilot/test.md): Verify V3 agent behavior with Sandbox, regenerate, Activity, and source/tool inspection.
- [Deploy](https://docs.conduit.ai/agent-hub/road-to-autopilot/deploy.md): Publish V3 agents, configure triggers, and use safety controls before expanding automation.
- [Conversation Tags](https://docs.conduit.ai/agent-hub/road-to-autopilot/deploy/conversation-tags.md): Create and manage conversation tags to categorize, prioritize, and escalate customer messages automatically.
- [What Goes Where](https://docs.conduit.ai/agent-hub/what-goes-where.md): Understand where to put facts, process instructions, tone, guardrails, tools, and deployment behavior in V3.
- [Knowledge](https://docs.conduit.ai/agent-hub/what-goes-where/knowledge.md): Use Knowledge for factual information that agents should retrieve when needed.
- [Skills, formerly Procedures](https://docs.conduit.ai/agent-hub/what-goes-where/procedures.md): Use V3 Skills for reusable process instructions, conditional playbooks, and tool-use guidance.
- [Style](https://docs.conduit.ai/agent-hub/what-goes-where/style.md): Define your AI agent's tone, voice, formatting, and phrasing to maintain consistent brand communication.
- [Guardrails](https://docs.conduit.ai/agent-hub/what-goes-where/guardrails.md): Set hard safety boundaries that prevent your AI from crossing privacy, legal, or escalation limits.
- [Tags](https://docs.conduit.ai/agent-hub/what-goes-where/tags.md): Write clear, specific tag descriptions so the AI accurately categorizes incoming customer messages.
- [Getting Started](https://docs.conduit.ai/workflows/getting-started.md): Learn what workflows are, how they work, and how to build visual automations in Conduit.
- [Workflow credit usage](https://docs.conduit.ai/workflows/workflow-usage.md): Understand which workflow actions use credits and how each run is calculated
- [AI Agent Injections](https://docs.conduit.ai/workflows/ai-agent-injections.md): Create an AI-powered agent to collect information or perform an action
- [Create a Workflow](https://docs.conduit.ai/workflows/create-a-workflow.md): Build your first automation using the workflow builder
- [Types of Workflows](https://docs.conduit.ai/workflows/types-of-workflows.md): There are 3 types of workflows you can build in Conduit to streamline customer interactions
- [Wait steps](https://docs.conduit.ai/workflows/wait-steps.md): Pause a workflow for a fixed duration or until a specific time of day using Add Delay and Wait Until Window.
- [Conduit API](https://docs.conduit.ai/api-reference/introduction.md): Programmatic access to your Conduit workspace data.
- [Rate Limits](https://docs.conduit.ai/rate-limits.md): Request limits for the Conduit API and MCP server.
- [List Workspaces](https://docs.conduit.ai/api-reference/workspaces/list.md): Retrieve a list of all workspaces accessible with your API token.
- [Get Workspace Settings](https://docs.conduit.ai/api-reference/workspaces/settings.md): Returns general workspace settings: company profile, timezone, date format, default phone country code, and business hours.
- [List Workspace Roles](https://docs.conduit.ai/api-reference/workspaces/roles.md): Returns the workspace's roles with the permission names each role grants.
- [List Workspace Users](https://docs.conduit.ai/api-reference/workspaces/list-users.md): List all members of a workspace, including their user IDs and associated metadata, via the Conduit API.
- [Search Workspace Users](https://docs.conduit.ai/api-reference/workspaces/search-users.md): Find workspace members by partial name or email and return user IDs.
- [List Workspace Senders](https://docs.conduit.ai/api-reference/workspaces/senders.md): Returns the workspace's configured outbound email, SMS, and WhatsApp senders. Use these `sender_id` values with proactive sends.
- [List Workspace WhatsApp Templates](https://docs.conduit.ai/api-reference/workspaces/whatsapp-templates.md): Returns the workspace's stored WhatsApp templates, including Content SIDs, approval status, body, and variable keys.
- [List Contacts](https://docs.conduit.ai/api-reference/contacts/list.md): Retrieve a paginated list of all contacts in your workspace.
- [Get Contact](https://docs.conduit.ai/api-reference/contacts/get.md): Retrieve details for a single contact by their unique identifier.
- [Search Contacts](https://docs.conduit.ai/api-reference/contacts/search.md): Search for contacts by name, email, phone number, or other attributes.
- [List Contact Calls](https://docs.conduit.ai/api-reference/contacts/calls.md): Retrieve all calls associated with a specific contact.
- [List Contact Tickets](https://docs.conduit.ai/api-reference/contacts/tickets.md): Retrieve all tickets associated with a specific contact.
- [List Contact Helpdesk Tickets](https://docs.conduit.ai/api-reference/contacts/helpdesk-tickets.md): Returns helpdesk tickets mirrored from external helpdesk systems that are associated with a single contact.
- [List Contact Appointments](https://docs.conduit.ai/api-reference/contacts/appointments.md): Returns appointments associated with a single contact via the contact's conduit allocations.
- [List Contact Reservations](https://docs.conduit.ai/api-reference/contacts/reservations.md): Returns reservations associated with a single contact via the contact's reservation allocations, including normalized Airbnb payout amounts when available.
- [Send Contact Message](https://docs.conduit.ai/api-reference/contacts/send-message.md): Delivers a new outbound message through the exact `channel_node_id` chosen for the contact.
- [List Conversations](https://docs.conduit.ai/api-reference/conversations/list.md): Retrieve a paginated list of all conversations in your workspace.
- [Get Conversation](https://docs.conduit.ai/api-reference/conversations/get.md): Retrieve details for a single conversation by its unique identifier.
- [Search Conversations](https://docs.conduit.ai/api-reference/conversations/search.md): Search for conversations by keyword, contact, status, or other filters.
- [List Conversation Messages](https://docs.conduit.ai/api-reference/conversations/messages.md): Retrieve all messages within a specific conversation.
- [Send Conversation Message](https://docs.conduit.ai/api-reference/conversations/send-message.md): Send a new message within an existing conversation.
- [List Tickets](https://docs.conduit.ai/api-reference/tickets/list.md): Retrieve a paginated list of all tickets in your workspace.
- [Get Ticket](https://docs.conduit.ai/api-reference/tickets/get.md): Retrieve details for a single ticket by its unique identifier.
- [Search Tickets](https://docs.conduit.ai/api-reference/tickets/search.md): Search for tickets by keyword, status, assignee, or other filters.
- [List Ticket Messages](https://docs.conduit.ai/api-reference/tickets/messages.md): Retrieve all messages within a specific ticket thread.
- [Send Ticket Message](https://docs.conduit.ai/api-reference/tickets/send-message.md): Send a new message within an existing ticket thread.
- [Resolve Ticket](https://docs.conduit.ai/api-reference/tickets/resolve.md): Resolve a ticket and mark the contact done when no active tickets remain.
- [Close Ticket](https://docs.conduit.ai/api-reference/tickets/close.md): Close a resolved ticket to remove it from the active queue while preserving the conversation history.
- [Reopen Ticket](https://docs.conduit.ai/api-reference/tickets/reopen.md): Reopen a resolved ticket and move the contact back to todo if needed.
- [List Ticket Notes](https://docs.conduit.ai/api-reference/tickets/list-notes.md): Retrieve all internal notes attached to a specific ticket, ordered by creation time with author metadata.
- [Create Ticket Note](https://docs.conduit.ai/api-reference/tickets/create-note.md): Create an internal note on a ticket to share context with teammates without sending a message to the contact.
- [Get Ticket Note](https://docs.conduit.ai/api-reference/tickets/get-note.md): Retrieve a single internal note attached to a ticket.
- [Update Ticket Note](https://docs.conduit.ai/api-reference/tickets/update-note.md): Update the content of an internal note that you authored on a ticket. You can only edit notes you created.
- [Delete Ticket Note](https://docs.conduit.ai/api-reference/tickets/delete-note.md): Delete an internal note that you authored on a ticket. You can only delete notes that you created yourself.
- [List Helpdesk Tickets](https://docs.conduit.ai/api-reference/helpdesk-tickets/list.md): Returns cursor-paginated helpdesk tickets mirrored from the workspace's helpdesk integrations (Zendesk, Pylon, Plain).
- [Get Helpdesk Ticket](https://docs.conduit.ai/api-reference/helpdesk-tickets/get.md): Returns a single helpdesk ticket by its Conduit id, including requester identity and upstream helpdesk-system metadata.
- [List Calls](https://docs.conduit.ai/api-reference/calls/list.md): Retrieve a paginated list of all calls in your workspace.
- [Get Call](https://docs.conduit.ai/api-reference/calls/get.md): Retrieve details for a single call by its unique identifier.
- [List Reservations](https://docs.conduit.ai/api-reference/reservations/list.md): Returns cursor-paginated PMS reservations for a workspace, including normalized Airbnb payout amounts when available.
- [Get Reservation](https://docs.conduit.ai/api-reference/reservations/get.md): Retrieve a reservation by Conduit id, including guest identity, payment summary, normalized Airbnb payouts, and PMS metadata.
- [List Appointments](https://docs.conduit.ai/api-reference/appointments/list.md): Returns cursor-paginated appointments backed by the Conduit booking service.
- [Get Appointment](https://docs.conduit.ai/api-reference/appointments/get.md): Returns a single appointment by its Conduit id. Use `external_id` to look up full appointment details from the booking service.
- [List Custom Attribute Definitions](https://docs.conduit.ai/api-reference/custom-attributes/list.md): Retrieve all custom attribute definitions configured in your workspace.
- [Get Contact Custom Attributes](https://docs.conduit.ai/api-reference/custom-attributes/get-contact.md): Retrieve all custom attribute values assigned to a specific contact.
- [Update Contact Custom Attributes](https://docs.conduit.ai/api-reference/custom-attributes/update-contact.md): Update one or more custom attribute values for a specific contact.
- [Search Knowledge Base](https://docs.conduit.ai/api-reference/knowledge/search.md): Perform a semantic search across your entire knowledge base.
- [Search Knowledge Nodes](https://docs.conduit.ai/api-reference/knowledge/search-nodes.md): Search for knowledge base nodes by title, content, or other attributes.
- [List Knowledge Nodes](https://docs.conduit.ai/api-reference/knowledge/list-nodes.md): Retrieve a paginated list of all nodes in your knowledge base.
- [Create Knowledge Node](https://docs.conduit.ai/api-reference/knowledge/create-node.md): Create a new node in your knowledge base with the specified content.
- [Get Knowledge Node](https://docs.conduit.ai/api-reference/knowledge/get-node.md): Retrieve details for a single knowledge base node by its identifier.
- [Update Knowledge Node](https://docs.conduit.ai/api-reference/knowledge/update-node.md): Update the content or metadata of an existing knowledge base node.
- [Delete Knowledge Node](https://docs.conduit.ai/api-reference/knowledge/delete-node.md): Permanently remove a node from your knowledge base by its identifier.
- [List Agents](https://docs.conduit.ai/api-reference/agents/list.md): Returns cursor-paginated V2 chat agents for a workspace, including their attached skills and triggers.
- [Get Agent](https://docs.conduit.ai/api-reference/agents/get.md): Returns a single V2 chat agent by id, including its attached skills, triggers, and configuration.
- [Create Agent](https://docs.conduit.ai/api-reference/agents/create.md): Creates a V2 chat agent and its initial trigger set. Requires a token with write access.
- [Update Agent](https://docs.conduit.ai/api-reference/agents/update.md): Updates mutable V2 chat agent fields. `skill_ids` and `triggers` replace the existing values when provided.
- [Delete Agent](https://docs.conduit.ai/api-reference/agents/delete.md): Soft-deletes a V2 chat agent and removes it from its triggers. Requires a token with write access.
- [Run Agent](https://docs.conduit.ai/api-reference/agents/run.md): Manually dispatches a V2 agent as if one of its triggers fired. Supports cron, webhook, and workflow triggers; requires a write-access token.
- [List Agent Runs](https://docs.conduit.ai/api-reference/agents/list-runs.md): Returns cursor-paginated runs for a V2 chat agent, newest first, each summarizing status, disposition, error, latency, and token usage.
- [Get Agent Run](https://docs.conduit.ai/api-reference/agents/get-run.md): Returns a single agent run with its full trace: status, disposition, tokens, latency, the model reply, reasoning, and tool-call timeline.
- [List Agent Tools](https://docs.conduit.ai/api-reference/agents/list-tools.md): Lists the built-in and custom tools a V2 chat agent can resolve with per-agent enabled state. Integration/connection tools are not included.
- [Toggle Agent Tool](https://docs.conduit.ai/api-reference/agents/set-tool.md): Enable or disable a single built-in or custom tool for a V2 chat agent, identified by the (tool_name, source) pair. Requires a write-access token.
- [List Supported Models](https://docs.conduit.ai/api-reference/agents/list-models.md): Lists the LLM models that can be set as an agent's model on create or update. Read from here instead of hardcoding, since the set can change.
- [List Inbox Types](https://docs.conduit.ai/api-reference/inbox-types/list.md): Lists the workspace's inbox types (id + name). Ids are stable and usable as message trigger inboxTypeId or the inbox_type_id conversation filter.
- [List Skills](https://docs.conduit.ai/api-reference/skills/list.md): Returns cursor-paginated workspace agent skills. Sidebar/global-assistant skills are not included in this API.
- [Get Skill](https://docs.conduit.ai/api-reference/skills/get.md): Returns a single workspace agent skill by id, including its instructions, tools, and configuration.
- [Create Skill](https://docs.conduit.ai/api-reference/skills/create.md): Creates a workspace agent skill. Requires a token with write access.
- [Update Skill](https://docs.conduit.ai/api-reference/skills/update.md): Updates mutable workspace agent skill fields. Requires a token with write access.
- [Delete Skill](https://docs.conduit.ai/api-reference/skills/delete.md): Deletes a workspace agent skill. Requires a token with write access.
- [Custom Tools Overview](https://docs.conduit.ai/api-reference/custom-tools/overview.md): Author Python or JavaScript tools your agents can call. Covers the function signature, return shape, parameters, and available dependencies.
- [List Custom Tool Runtimes](https://docs.conduit.ai/api-reference/custom-tools/runtimes.md): Returns the supported runtimes (Python, JavaScript) with entrypoint signature, return shape, starter template, built-ins, and installable packages.
- [List Custom Tools](https://docs.conduit.ai/api-reference/custom-tools/list.md): Returns cursor-paginated custom code tools for a workspace.
- [Get Custom Tool](https://docs.conduit.ai/api-reference/custom-tools/get.md): Returns a single custom code tool, including its source code and parameter schema.
- [Create Custom Tool](https://docs.conduit.ai/api-reference/custom-tools/create.md): Creates a custom code tool from Python or JavaScript source. Requires a token with write access. See List Custom Tool Runtimes for the code contract.
- [Update Custom Tool](https://docs.conduit.ai/api-reference/custom-tools/update.md): Updates mutable custom tool fields. Only supplied fields change; changing the code bumps the version. Requires a token with write access.
- [Delete Custom Tool](https://docs.conduit.ai/api-reference/custom-tools/delete.md): Deletes a custom code tool and its access-control records. Requires a token with write access.
- [Run Custom Tool](https://docs.conduit.ai/api-reference/custom-tools/run.md): Executes a custom code tool in the sandbox with the given parameters. Tool code failures return 200 with success: false. Requires write access.
- [List Escalations](https://docs.conduit.ai/api-reference/escalations/list.md): Retrieve a paginated list of all escalations in your workspace.
- [Resolve Escalation](https://docs.conduit.ai/api-reference/escalations/resolve.md): Move a chat escalation into a terminal reviewed state and record the reviewer.
- [Assign Escalation](https://docs.conduit.ai/api-reference/escalations/assign.md): Assign a chat escalation to a workspace user for the human-handoff path.
- [List Workflows](https://docs.conduit.ai/api-reference/workflows/list.md): Returns paginated workflow summaries for a workspace. Defaults to the latest version per workflow; pass all_versions=true to include version history.
- [Get Workflow](https://docs.conduit.ai/api-reference/workflows/get.md): Returns a single workflow's full definition: metadata, trigger, and the step graph as the Workflows editor stores it. Embedded credential material is redacted.
- [Get Workflow Schema](https://docs.conduit.ai/api-reference/workflows/schema.md): Returns a JSON Schema for a valid workflow definition: every step and trigger type with its config schema and graph rules. Read before create/update.
- [Create Workflow](https://docs.conduit.ai/api-reference/workflows/create.md): Creates a new workflow (master + version 1) from a full definition. Created as DRAFT unless activate is true.
- [Update Workflow](https://docs.conduit.ai/api-reference/workflows/update.md): Replaces a workflow definition by creating a new version under the same workflow. The new version is DRAFT unless activate is true.
- [List Workflow Folders](https://docs.conduit.ai/api-reference/workflows/list-folders.md): Returns paginated workflow folders for a workspace.
- [Create Workflow Folder](https://docs.conduit.ai/api-reference/workflows/create-folder.md): Creates a workflow folder in a workspace.
- [Move Workflow To Folder](https://docs.conduit.ai/api-reference/workflows/move-to-folder.md): Moves a workflow into a folder or removes its current folder assignment.
- [List Workflow Executions](https://docs.conduit.ai/api-reference/workflows/list-executions.md): Returns the paginated run history for a workflow, newest first. Filter by status and by started_after / started_before.
- [List Workflow Execution Events](https://docs.conduit.ai/api-reference/workflows/list-execution-events.md): Returns the paginated, step-level event log for a workflow execution, ascending by timestamp. Credentials and raw-request material are redacted.
- [Portals](https://docs.conduit.ai/api-reference/portals/overview.md): Build portal verification rules, offers, guides, and templates through the Conduit API.
- [Portal Sessions](https://docs.conduit.ai/api-reference/portals/sessions/overview.md): Discover portal sessions and retrieve their check-in progress, submitted fields, orders, tickets, and stored assets.
- [List Portal Sessions](https://docs.conduit.ai/api-reference/portals/sessions/list.md): List reservations with nullable portal sessions and check-in progress.
- [Get Portal Session](https://docs.conduit.ai/api-reference/portals/sessions/get.md): Get a portal session with submitted fields, progress, orders, tickets, and stored assets.
- [Get Automation Rate](https://docs.conduit.ai/api-reference/insights/automation-rate.md): Returns the automation-rate metric (human vs AI-handled contact split) over a date range, with a zero-filled per-day series for the Insights chart.
- [MCP Server](https://docs.conduit.ai/mcp/overview.md): Connect ChatGPT, Codex, Claude, Cursor, VS Code, or any Model Context Protocol client to your Conduit workspace.
- [Integrations](https://docs.conduit.ai/setting-up-conduit/integrations.md): Connect external platforms so your AI can work with existing info

## OpenAPI Specs

- [openapi](/api-reference/openapi.json)

## Optional

- [Book a Demo](https://forms.default.com/717549)
- [Support](mailto:support@conduit.ai)