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Overview

The Microsoft Teams integration delivers Conduit notifications into a Teams chat or channel. Once connected, Conduit posts as a bot to keep your team informed about autopilot replies and escalations without leaving Teams. Each workspace can connect one Teams target at a time, and only a workspace owner or a member with connection management permissions can set it up.

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Prerequisites

The Conduit Teams app must be available in your Teams environment. You can either upload it yourself or have your IT admin publish it to your org’s app catalog.
  1. Navigate to Settings > Integrations > Microsoft Teams
  2. Under Teams App, click Download to get the Conduit app package
  3. In Teams, go to Apps > Manage your apps > Upload an app and upload the package, or hand it to your IT admin to publish it to the org catalog

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Connection Steps

  1. In Settings > Integrations > Microsoft Teams, find the Connection Code section and click Create code. The code is short-lived and expires 15 minutes after it is generated. Note the code, you will type it into Teams in the next step.
  2. Open the Teams chat or channel where you want notifications to appear and start a new message.
  3. Type @Conduit and select Conduit from the mention dropdown that appears. This has to be a real mention picked from the dropdown, not pasted text, otherwise the bot will not receive your message.
  4. After the mention, type connect <code> (replacing <code> with the code from step 1), so the full message reads @Conduit connect <code>, then hit enter to send it.
  5. Conduit confirms the connection in the chat and the target appears under Notification Target in settings.
If the code expires before you use it, just generate a new one and repeat the steps with the new code.

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Notification Settings

Once a target is connected, choose which automated notifications Conduit sends. These settings only apply to automated notifications, not to your own messages.
  • Autopilot Notifications: alerts when autopilot sends a reply on your behalf
  • Escalation Notifications: escalations, proposed replies awaiting approval, and urgent tags

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Test and Manage the Connection

  • Test: from the Notification Target section, click Test to send a sample notification to the connected Teams chat or channel and confirm everything is wired up.
  • Disconnect: click Disconnect to stop sending notifications to that target. You can reconnect later by generating a new code.
If a notification fails to send, the target shows an error state in settings along with the latest error message, so you can spot and fix delivery problems quickly.