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Conduit integrates VoIP services into your account, enabling teams to manage calls, two-way SMS messaging, and VoiceAI all in one place. By centralizing communication channels, your team can respond quickly, track conversations, review transcripts, and maintain context across platforms.
Setup Instructions
To connect your phone and SMS service:
- Navigate to Settings > Connected Channels > Phone
- Select Request or port a number or Request A2P if you already have a number in Conduit
- Complete the Conduit Phone Line Registration form with your information:
- Choose No to request a new number
- Choose Yes to port an existing number from your current VoIP provider
- Submit the form; a Conduit team member will contact you with next steps
Group Messaging
Conduit supports group messaging for conversations including your Conduit phone number. Group chats automatically appear in your inbox.
To start a group message, send an outbound text to all intended recipients. Phone numbers must include country codes and be separated by commas.
To assign a name to your group chat, create a new contact with your chosen group name and add the same comma-separated phone numbers.
Phone FAQ
How long does the process take?
The process takes approximately one week to collect and verify compliance information.
Will I be able to send SMS?
SMS is supported in most countries. A Conduit team member will inform you if SMS support is available for your business. 
