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Overview

Conduit integrates VoIP services into your account, enabling teams to manage calls, two-way SMS messaging, and VoiceAI all in one place. By centralizing communication channels, your team can respond quickly, track conversations, review transcripts, and maintain context across platforms.

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Setup Instructions

To connect your phone and SMS service:
  1. Navigate to Settings > Connected Channels > Phone
  2. Select Request or port a number or Request A2P if you already have a number in Conduit
  3. Complete the Conduit Phone Line Registration form with your information:
    • Choose No to request a new number
    • Choose Yes to port an existing number from your current VoIP provider
  4. Submit the form; a Conduit team member will contact you with next steps

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Group Messaging

Conduit supports group messaging for conversations including your Conduit phone number. Group chats automatically appear in your inbox. To start a group message, send an outbound text to all intended recipients. Phone numbers must include country codes and be separated by commas. To assign a name to your group chat, create a new contact with your chosen group name and add the same comma-separated phone numbers.

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Mobile Call Bridge

Mobile Call Bridge allows team members to place outbound calls from their mobile devices using their Conduit workspace phone numbers. Calls appear to recipients as coming from your Conduit business number rather than a personal mobile number. This feature applies only to mobile devices and does not affect desktop calling behavior.
  1. Navigate to Settings > Connected Channels > Phone
  2. Locate the Mobile Call Bridge toggle and enable it.
Once enabled, the feature is automatically applied when outbound calls are initiated from a mobile device. The user may select the number to display to the recipient. No additional configuration is required.

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Supported Call Types

The Mobile Call Bridge works for all outbound calls initiated from:
  • The dialpad
  • Call transcripts, when returning a call
  • The inbox, when placing an outbound call

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Phone FAQ

How long does the process take? The process takes approximately one week to collect and verify compliance information. Will I be able to send SMS? SMS is supported in most countries. A Conduit team member will inform you if SMS support is available for your business.