Connect Phone and SMS

Unify VoIP and SMS communication in Conduit

Overview

Conduit integrates VoIP services directly into your Conduit account, allowing your team to manage calls, two-way SMS messaging, and VoiceAI.

By managing everything within Conduit, your team can respond quickly, track conversations, review transcripts, and maintain context across channels.

To connect your phone and SMS

1. Navigate to Settings > Connected Channels > Phone

2. Select Request or port a number

3. Populate the Conduit Phone Line Registration form with your information

   1. If you would like a new number, select No for “Would you like to port over a number from my current VoIP system?”

   2. If you would like to use the number from your current VoIP system, select select Yes for “Would you like to port over a number from my current VoIP system?”

4. Submit your form and a member of Conduit’s team will reach out to assist you with the next steps to get the number fully set up.

Phone FAQ:

1. How long does the process take?

   The process will take around ~ 1 week to collect and verify compliance information.

2. Will I be able to send SMS?

   SMS is supported in most countries. A member of our team will let you know if we can support SMS for your business.