Inbox Contacts

Overview

Each inbox in Conduit is built around a specific contact type. By creating dedicated inboxes, you can customize tools and workflows tailored to fit the unique needs of each contact type.

This setup helps you organize your communication efficiently, streamline responses, and ensure that only the right team members have access to the right conversations.

To add additional inboxes:

1. Go to Settings > Inboxes.

2. Click on "+ Add Inbox" below the list of existing inboxes.

3. Complete the setup process by defining the contact type and default settings.

Inbox Settings

Customize each inbox to match the specific needs of its contact type. Here’s what you can configure in inbox settings:

Navigating the Inbox

The Inbox acts as the mouth of the body, communicating with your customers and team. It ensure every conversation is responded to and every request is handled.

Filter and Sort By

On the right side of the inbox, you will be able to Filter responses by response status, escalations status, listing, etc.

Next to Filter, you can Sort in ascending or descending order.

1. Todo: Pending messages that need to be addressed

2. Follow up: Messages that you want to respond to or address at a later time.

3. Done: Messages that you have responded to. If the contact sends a new message, it will move back Todo.

Delete Inbox

If an inbox is no longer needed, delete it from the General tab. Be mindful that this action cannot be undone.