Operator Versus Agents
Operator is not the same thing as a deployed customer-facing agent. It can help you build and debug agents, but a specific agent’s behavior is still controlled by that agent’s Persona, Skills, Tools, Behavior, and Settings.
Full-Page Operator
Use the full-page Operator when you want a focused workspace assistant session. Operator can keep thread history so you can return to previous work. Common tasks:- Create a new chat agent from a plain-language description
- Draft or revise Skills
- Inspect Knowledge gaps or conflicting content
- Help reason about escalations
- Generate reports or exports when your workspace has the required access
- Navigate you toward the right configuration page
Operator Sidebar
The Operator sidebar appears alongside many build surfaces. Use it when you want help while editing the page you are already on. Examples:- Ask Operator to turn a rough policy into a Skill while you are on the Skills page
- Ask what an agent needs before you publish it
- Ask for a Knowledge article draft while reviewing a source
- Ask how a tool should be described before enabling it for an agent
Operator Settings
Open Operator settings from the Operator header.
Operator tool access is separate from agent tool access. If Operator needs to inspect a system, give Operator the right tool. If a deployed agent needs to take an action, give that agent the right tool.