Operator Versus Agents
| Surface | Use it for |
|---|---|
| Operator | Helping your team configure, inspect, and operate the workspace. |
| External agent | Responding to contacts through an inbox. |
| Internal agent | Running internal work for your team or systems. |
| Voice agent | Handling phone calls through voice configuration. |
Full-Page Operator
Use the full-page Operator when you want a focused workspace assistant session. Operator can keep thread history so you can return to previous work. Common tasks:- Create a new chat agent from a plain-language description
- Draft or revise Skills
- Inspect Knowledge gaps or conflicting content
- Help reason about escalations
- Generate reports or exports when your workspace has the required access
- Navigate you toward the right configuration page
Operator Sidebar
The Operator sidebar appears alongside many build surfaces. Use it when you want help while editing the page you are already on. Examples:- Ask Operator to turn a rough policy into a Skill while you are on the Skills page
- Ask what an agent needs before you publish it
- Ask for a Knowledge article draft while reviewing a source
- Ask how a tool should be described before enabling it for an agent
Operator Settings
Open Operator settings from the Operator header.| Setting area | Use it for |
|---|---|
| Settings | Choose model behavior, reasoning level when supported, and Operator instructions. |
| Skills | Give Operator reusable instructions for how it should help your team. |
| Tools | Control which connection tools, custom tools, MCP tools, and built-in tools Operator can use. |
Good Operator Requests
Be explicit about the workspace artifact you want changed or inspected.| Instead of | Ask |
|---|---|
| ”Fix the agent" | "Review the Guest Support agent’s escalation behavior and suggest which Skill should change." |
| "Add more knowledge" | "Draft a Knowledge page for late checkout policy and scope it to guest support." |
| "Make a tool" | "Draft a custom tool description and parameters for checking appointment availability.” |