Saved Replies

Templated messages for fast and consistent communication

Overview

Saved Replies are pre-written responses designed to help your team quickly and consistently answer common questions. This feature is especially useful for addressing frequent inquiries or providing standardized information. By using saved replies, your team can respond faster while maintaining consistent communication with guests.

Conduit also offers the ability to import your existing saved replies from your Property Management System (PMS). To take advantage of this, reach out to our support team at [email protected] for assistance.

Workflow

1. Select a Saved Reply

   • When in a guest conversation, you can easily select a saved reply by clicking the lightning bolt icon within the chat input box. This brings up a list of your saved replies, allowing you to quickly choose the appropriate response.

   • Once selected, the saved reply will automatically populate in the chat input field. You can send it as-is or customize it further based on the context of the conversation before hitting "Send."

2. Common Use Cases:

   • Saved replies are perfect for common responses such as early check-in / late checkout requests, pool heating inquiries, policies, and more

Set Up

Ensure all of your team's standardized responses are in Conduit by importing them and creating new ones

If your PMS system contains useful responses you'd like to reuse, reach out to [email protected] for help importing your existing saved replies into the platform.

Create a Saved Reply:

1. Navigate to Settings > Saved Replies.

2. Click Add to create a new saved reply. Give your saved reply a name (for easy reference) and input the message you'd like to save.

3. Template variables (e.g., guest name, booking details) can be integrated into the reply, which will pull information directly from your PMS, personalizing the response.