Sending Emails from Conduit

Set up email sending to send company emails directly from your Conduit inbox.

Overview

Setting up email sending from Conduit allows your support team to respond directly to guests, homeowners, and more using your official company email addresses, all within the same omnichannel inbox.

This streamlines communication by centralizing emails with other channels like PMS, SMS, WhatsApp or chat, enabling your team to manage all conversations in one place.

By adding DKIM and return path DNS records, your emails are authenticated and more likely to reach guest inboxes, improving deliverability and trust while preventing messages from landing in spam.

Set Up

To be able to send emails from Conduit using your support email address, you will need to add a couple of DNS records to your domain.

1. The first record is the “DKIM”. It is part of the available mechanisms that exist to authenticate emails: verifying that you’re the actual sender of the email.

2. The second record sets the return path for emails sent from Conduit using your domain. Return paths are used if an email bounces (fails to reach an inbox).

Both of them make sure that your emails reach your users’ email inboxes and do not end up in the spam folder.

Adding these to your DNS records varies slightly among different providers. Here is how to do so for some common hosting providers:

DNS Simple

1. Go to https://dnsimple.com/dashboard.
2. Click on the domain you need to update. If your support address is [email protected] you must pick example.com.

3. On the left menu, click on “DNS”.

4. Under “DNS records” click “Manage”.

5. Click “Add record” Choose TXT. Add the following:

   • Name: paste “Hostname”

   • Type: TXT

   • Content: paste “Value”

6. Click “Add record” to save.

7. Click “Add record” again. Choose “CNAME” Add the following:

   • Name: paste “Hostname”

   • Type: CNAME

   • Content: paste “Value”

8. Click “Add record” to save.

Google Domains

1. Go to https://domains.google.com/registrar/.
2. Choose the domain you need to update. If your support address is [email protected] you must pick example.com. Click on “Manage”.

3. On the left menu, click on “DNS”.

4. Click on “Manage custom records” Scroll down and click on “Create new record”.

5. Add the following:

   • Host name: paste “Hostname”

   • Type: TXT

   • Data: paste “Value”

6. Click on “Create new record” again.

7. Add the following:

   • Host name: paste “Hostname”

   • Type: CNAME

   • Data: paste “Value”

8. Click “Save”.

NameCheap

1. Go to https://ap.www.namecheap.com/domains/list/.
2. Pick your domain and click on “Manage”.

3. Click on the “Advanced DNS” tab.

4. Under “Host records” click on “Add new record” and set the following:

   • Type: TXT

   • Host: paste “Hostname”

   • Value: paste “Value”

5. Click on “Add new record” again and add the following:

   • Type: CNAME

   • Host: paste “Hostname”

   • Value: paste “Value”

6. Click on “Save all changes” to save.

GoDaddy

1. Go to https://account.godaddy.com/products
2. Pick your domain and click on “DNS”.

3. Click on “Add” and add the following:

   • Name: paste “Hostname”

   • Type: TXT

   • Content: paste “Value”

4. Click on “Add entry” Confirm details and wait.

5. Click on “Add” again and add the following:

   • Name: paste “Hostname”

   • Type: CNAME

   • Content: paste “Value”

6. Click on “Add entry” to save and wait.

Remember that in some cases, changes to DNS records may take some time to propagate. For modern providers this should be less than 10 minutes, but in extreme scenarios it may take 24-48 hours.