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Overview

The HOPR by RoomChecking integration gives Conduit live access to hotel operations data. Operator can look up hotels, rooms, tasks, room inventory, room messages, priority rooms, tags, task assets/actions, users, and audit templates. It can also create and cancel HOPR tasks.
This connection provides live tools. It does not import HOPR data into Knowledge or sync reservations into Conduit.

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What you need

Ask your RoomChecking account administrator for the following values:
Keep the Client Key private. Do not paste it into chat messages, Knowledge, Skills, or other agent instructions.

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Connect HOPR

1

Open Connections

In Conduit, go to Settings > Connections and select Add connection.
2

Choose HOPR by RoomChecking

Search for HOPR and select HOPR by RoomChecking.
3

Enter the connection details

Enter the Environment URL, Client ID, Client Key, Hotel Group Key, and default time zone. You do not need a Hotel ID to connect the hotel group.
4

Connect

Select Connect. Conduit validates that the credentials can list hotels in the group before saving the connection.
5

Review Operator access

Open Operator > Settings > Tools. Confirm that HOPR by RoomChecking and the tools Operator needs are enabled.New HOPR connections enable read tools for Operator by default. Task creation and cancellation stay disabled until you explicitly enable them.

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Available tools

Hotel-specific tools use the Hotel ID returned by List HOPR Hotels. If no date range is provided, List HOPR Tasks returns tasks created today in the connection’s default time zone.

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Use HOPR with Operator

Open Operator and ask for the HOPR data you need. For example:
  • “List today’s HOPR tasks.”
  • “Show the rooms currently marked as priority.”
  • “Find the inventory and messages for room 204.”
  • “Show the settings for the connected HOPR hotel.”
  • “Create a high-priority task for room 204 to inspect the pool pump, and note that the guest reported the water is cold.”
Operator can combine the tools when a lookup needs more than one step. For example, it can find a room’s HOPR ID before reading that room’s inventory.

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Troubleshooting

Confirm that the Client ID and Client Key belong to the environment in the Environment URL. If they were rotated, reconnect using the current values.
Confirm that the Hotel Group Key belongs to the selected environment and that the connected API client can list hotels in that group.
Open Operator > Settings > Tools, expand HOPR by RoomChecking, and enable the connection or the individual tools Operator needs.
Open the HOPR connection under Settings > Connections and select Refresh Tools. Existing tool toggles are preserved. Newly added task creation and cancellation tools remain disabled until you explicitly enable them under Operator > Settings > Tools.
RoomChecking’s ExternalApiV1 supports an initial comment when a task is created, but it does not expose an endpoint for appending comments later. Add the full context when creating the task, or add later comments in HOPR.