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Overview

Capabilities are the tools and actions your AI agent can execute during conversations and workflows. While context integrations give your agent knowledge, capabilities let it actually do things: book appointments, update CRM records, send notifications, trigger workflows, and more.

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Built-in Tools

Built-in tools are available automatically with your Conduit account. They work with both chat and voice agents.
ToolWhat It Does
Calendar BookingCheck availability and book appointments on connected calendars
Internet SearchSearch the web for real-time information during conversations
Availability CheckVerify availability across connected systems
Built-in tools have predetermined descriptions that tell the AI when to use them. These descriptions cannot be customized.

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Managing Tool Access

  1. Navigate to Agent Hub > AI Tools > Select a tool > Access
  2. Enable the tool for individual agents, or turn on Global access to make it available to all your chat and voice agents

AI Tools Reference

Learn more about managing built-in tool access for your agents.

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Tool Marketplace

Conduit’s tool marketplace provides access to 850+ pre-built integrations across dozens of categories. These tools extend what your AI agent can do without any custom development.

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Categories include:

CRM

Create contacts, update deals, log activities, and sync records with your CRM.

E-commerce

Look up orders, process returns, check inventory, and manage customer accounts.

Project Management

Create tasks, update tickets, assign work, and sync project status.

Communication

Send emails, SMS, and notifications through additional platforms.

Data & Analytics

Push data to analytics platforms, update spreadsheets, and sync records.

Scheduling

Book meetings, check availability, and manage calendar events.

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Connecting Marketplace Tools

  1. Navigate to Settings > Integrations > Discover
  2. Browse categories or search for a specific tool
  3. Select the tool and follow the authentication prompts
  4. Once connected, the tool becomes available to your AI agents and workflows
Marketplace tools can be used both by AI agents during conversations (when the agent determines the tool is relevant) and as action steps in workflows.

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Workflow Actions

Workflows extend your AI agent’s capabilities with automated sequences of actions triggered by events. Workflow action nodes can:
Action CategoryExamples
MessagingSend SMS, email, WhatsApp messages, or Slack notifications
AIRun AI prompts, inject an AI agent into a conversation, generate responses
WorkspaceAssign conversations, attach labels, update contact fields
ControlsAdd delays, branch on conditions, wait for events
HTTPSend webhooks to external systems
Business ToolsCreate or update records in connected CRM and business platforms

Workflow Guide

Learn how to build automated workflows with triggers, actions, and conditional logic.

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Custom Tools

For workflows and processes specific to your business, you can build custom tools that your AI agent can use during conversations. Custom tools let you define:
  • When the tool should be used (trigger conditions)
  • What data to collect from the conversation
  • What action to perform (API call, record update, notification, etc.)
Custom tools are configured per agent, giving you fine-grained control over which agents have access to which capabilities.

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Credit Usage

Some tool actions consume credits. Lightweight actions (like updating a contact field) use fewer or no credits, while advanced actions (like AI message generation or voice calls) use more. For detailed credit costs per action, see Workflow Usage.