Overview
Capabilities are the tools and actions your AI agent can execute during conversations and workflows. While context integrations give your agent knowledge, capabilities let it actually do things: book appointments, update CRM records, send notifications, trigger workflows, and more.Tool Types
V3 tools can come from several places:| Tool type | What it does |
|---|---|
| Built-in tools | Native Conduit capabilities available to specific agents. |
| Connection tools | Actions exposed by connected apps and integrations. |
| Custom tools | Python or JavaScript tools your team writes in Conduit. |
| MCP tools | Tools exposed by an MCP server you connect. |
| Workflow tools | AI-triggered workflows that can be called as a capability when configured. |
Managing Tool Access
Use two levels of access:- Open Build > Agents > Tools to manage workspace defaults for connection tools and custom tools.
- Open an individual agent and select Tools to configure that agent’s overrides, built-in tools, connection tools, custom tools, and MCP tools.
Tools Reference
Learn how to manage workspace defaults, per-agent access, custom tools, MCP tools, and Operator tool access.
Marketplace Apps
Marketplace apps extend what your AI agents and workflows can do without custom development.Categories include:
CRM
Create contacts, update deals, log activities, and sync records with your CRM.
E-commerce
Look up orders, process returns, check inventory, and manage customer accounts.
Project Management
Create tasks, update tickets, assign work, and sync project status.
Communication
Send emails, SMS, and notifications through additional platforms.
Data & Analytics
Push data to analytics platforms, update spreadsheets, and sync records.
Scheduling
Book meetings, check availability, and manage calendar events.
Connecting Marketplace Tools
- Open Build > Marketplace
- Browse categories or search for a specific tool
- Select the tool and follow the authentication prompts
- Review the connection and tool access before enabling it for agents
Workflow Actions
Workflows extend your AI agent’s capabilities with automated sequences of actions triggered by events. Workflow action nodes can:| Action Category | Examples |
|---|---|
| Messaging | Send SMS, email, WhatsApp messages, or Slack notifications |
| AI | Run AI prompts, inject an AI agent into a conversation, generate responses |
| Workspace | Assign conversations, attach labels, update contact fields |
| Controls | Add delays, branch on conditions, wait for events |
| HTTP | Send webhooks to external systems |
| Business Tools | Create or update records in connected CRM and business platforms |
Workflow Guide
Learn how to build automated workflows with triggers, actions, and conditional logic.
Custom Tools
For workflows and processes specific to your business, you can build custom tools that your AI agent can use during conversations. Custom tools let you define:- When the tool should be used (trigger conditions)
- What data to collect from the conversation
- What action to perform (API call, record update, notification, etc.)