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Add a phone number to spam

Mark an unwanted caller as spam to keep conversations from that number out of your Conduit inbox.
  1. Go to Settings > Spam.
  2. In the Phone section, select Add phone rule.
  3. Enter the full phone number, including the country code (for example, +14155552671).
  4. Optionally add a display name to help your team recognize the rule.
  5. Select Create rule.
A phone spam rule suppresses the caller in Conduit, but it does not currently reject the call at the phone provider. Depending on your phone routing setup, a call can still reach Voice AI, a forwarded number, or a call group.

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Add an email address to spam

Email spam rules keep matching conversations out of the inbox, prevent AI responses, and prevent matching contacts from being merged.
  1. Go to Settings > Spam.
  2. In the Email section, select Add email rule.
  3. Enter the sender’s email address and, if needed, choose a matching condition.
  4. Optionally add a display name.
  5. Select Create rule.

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Remove a spam rule

  1. Go to Settings > Spam.
  2. Open the actions menu beside the rule.
  3. Select Delete, then confirm.
Future conversations from that sender can appear in your inbox again.