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Overview

Setting up email sending allows your support team to respond using official company email addresses within Conduit’s unified inbox. This centralizes communication across multiple channels including SMS, WhatsApp, email, and chat in one location. The setup involves adding DNS records for authentication. DKIM records verify you as the legitimate sender, while return path records handle bounced emails. Together, these ensure messages reach inboxes rather than spam folders.

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Set Up Instructions

Go to Settings > Email, click Configure next to your domain, and open section 4, Sending emails. Each record shows its Type, Hostname, and Value, with copy buttons, plus a Status that reads as configured once verification succeeds. DNS providers label these two fields differently, so the names will not always match what Conduit shows. The Hostname goes into the field your provider calls Name, Host, Hostname, or Host name. The Value goes into the field your provider calls Value, Content, Data, or Points to. If you are unsure which field is which, the Hostname is the short prefix that sits in front of your domain, and the Value is the longer string you paste in.
  1. The first record is the “DKIM”. It is part of the available mechanisms that exist to authenticate emails: verifying that you’re the actual sender of the email.
  2. The second record sets the return path for emails sent from Conduit using your domain. Return paths are used if an email bounces (fails to reach an inbox).
Both of them make sure that your emails reach your users’ email inboxes and do not end up in the spam folder. The records themselves are the same everywhere, but the steps to add them vary slightly from one DNS provider to another.

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Where to find your records

Go to Settings > Email, click Configure next to your domain, and open section 4, Sending emails. Each record shows its Type, Hostname, and Value, with copy buttons, plus a Status that reads as configured once verification succeeds. DNS providers label these two fields differently, so the names will not always match what Conduit shows. The Hostname goes into the field your provider calls Name, Host, Hostname, or Host name. The Value goes into the field your provider calls Value, Content, Data, or Points to. If you are unsure which field is which, the Hostname is the short prefix that sits in front of your domain, and the Value is the longer string you paste in. After publishing the records at your DNS provider, click Re-verify DNS to check them. Until both records show as configured, Conduit cannot send on your behalf.

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Provider examples

Conduit works with any DNS provider. The providers below are only the ones we see most often, so use them as examples. If yours is not listed, the steps are the same and the records do not change. You only need to find the equivalent fields in your own provider’s DNS settings.
  1. Go to https://dnsimple.com/dashboard.
  2. Click on the domain you need to update. If your support address is help@example.com you must pick example.com.
  3. On the left menu, click on “DNS”.
  4. Under “DNS records” click “Manage”.
  5. Click “Add record” Choose TXT. Add the following:
    • Name: paste “Hostname”
    • Type: TXT
    • Content: paste “Value”
  6. Click “Add record” to save.
  7. Click “Add record” again. Choose “CNAME” Add the following:
    • Name: paste “Hostname”
    • Type: CNAME
    • Content: paste “Value”
  8. Click “Add record” to save.
  1. Go to https://domains.google.com/registrar/.
  2. Choose the domain you need to update. If your support address is help@example.com you must pick example.com. Click on “Manage”.
  3. On the left menu, click on “DNS”.
  4. Click on “Manage custom records” Scroll down and click on “Create new record”.
  5. Add the following:
    • Host name: paste “Hostname”
    • Type: TXT
    • Data: paste “Value”
  6. Click on “Create new record” again.
  7. Add the following:
    • Host name: paste “Hostname”
    • Type: CNAME
    • Data: paste “Value”
  8. Click “Save”.
  1. Go to https://ap.www.namecheap.com/domains/list/.
  2. Pick your domain and click on “Manage”.
  3. Click on the “Advanced DNS” tab.
  4. Under “Host records” click on “Add new record” and set the following:
    • Type: TXT
    • Host: paste “Hostname”
    • Value: paste “Value”
  5. Click on “Add new record” again and add the following:
    • Type: CNAME
    • Host: paste “Hostname”
    • Value: paste “Value”
  6. Click on “Save all changes” to save.
  1. Go to https://account.godaddy.com/products​
  2. Pick your domain and click on “DNS”.
  3. Click on “Add” and add the following:
    • Name: paste “Hostname”
    • Type: TXT
    • Content: paste “Value”
  4. Click on “Add entry” Confirm details and wait.
  5. Click on “Add” again and add the following:
    • Name: paste “Hostname”
    • Type: CNAME
    • Content: paste “Value”
  6. Click on “Add entry” to save and wait.

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Frequently asked questions

By default, whichever address the guest wrote to, so the conversation stays consistent from their side. Your team can change it when composing if they need to.
Receiving and sending are separate steps. Forwarding brings mail in, but sending requires proof that you own the domain. The DKIM record authenticates you as the legitimate sender and the return path record handles bounces. Without both, mail providers are likely to reject your messages or route them to spam.
This is almost always DNS. Open section 4, Sending emails, on the domain configuration page and check the Status on both records. If either is not yet configured, the record has not been published or has not propagated. Whoever manages DNS for that domain needs to add it, then click Verify DNS.
The records are the same wherever you host DNS. Add one TXT record and one CNAME record using the hostname and value Conduit gives you. Providers label the fields differently, so “Name”, “Host”, and “Host name” all mean the same thing, as do “Value”, “Content”, and “Data”.
DNS changes propagate on their own schedule, anywhere from a few minutes to several hours. Use Verify DNS to recheck. If the records still show as unverified well after you published them, check for typos, particularly stray characters copied along with the value.
No. Individual Gmail accounts connect through the Gmail accounts section of your email settings and are authorized directly with Google. DNS records apply to connected domains only.
Yes. Each domain you connect has its own DKIM and return path records. See Additional email addresses.