Skip to main content
Connect Messenger so messages sent to your Facebook Page arrive in your Conduit inbox alongside your other channels.

​
Before you start

You need a Meta Business account, along with the Facebook Page whose messages you want in Conduit. It is worth confirming you have these before planning around this channel.

​
Connect Messenger

1

Open your channel settings

Go to Settings > Messenger under Channels.
2

Start the connection

Choose to add a Page.
3

Sign in and authorize

Sign in with Meta, choose the Page you want to connect, and grant Conduit access.
Once connected, Messenger conversations appear in your shared inbox, and your AI agent can respond to them if you have enabled it for this channel.

​
Frequently asked questions

Usually because the Page is not attached to a Meta Business account, or because the account signing in does not have permission to manage that Page. Check both, and if it still fails, contact support.
Repeat the same steps and choose a different Page each time. If you manage several brands, tell your onboarding contact, as it affects how your agent introduces itself.