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Portals > Verification > Submissions lists every guest’s check-in progress. It needs Manage Submissions. A submission needs review when an ID is waiting for approval or a deposit card failed. Both drop off after checkout. The sidebar badge counts them, up to 50+.

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Find a submission

  • Search by guest name, confirmation code, email or listing
  • Filter: Needs review, ID check (Needs review, Approved or Rejected), Steps, Listing, Listing group, and Check-in, Check-out or Submitted dates
  • Sort newest or oldest first

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Review an ID

The ID check section shows the front, back and selfie, what was read from the ID, any Flags and the Automated review.
  1. Open a submission marked Needs review
  2. Add a review note if you want. The guest sees it if you reject
  3. Click Approve or Reject
  • A rejected guest can submit a new ID. Without a note, they’re told “ID verification was rejected. Please verify your identity again.”
  • Approving can complete check-in
  • The ID verification needs your review card in the conversation has Approve and Reject too
  • For Autohost IDs, Approve and Reject send your decision to Autohost

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Waive, undo and reset

Requirements lists each step as Completed, Pending or Waived.
  • Waiving can complete check-in, which starts Portal check-in completed workflows
  • Completed steps can’t be waived, and neither can a fee while it’s being paid
  • The Portal section of a conversation or reservation has the same buttons. Its menu adds Waive all requirements and Reset all requirements

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Upload an ID for a guest

  1. In the conversation or reservation’s Portal section, click Upload on the pending ID check
  2. Pick photos from the conversation or add files: Front of ID (required), Back of ID and Selfie
  3. Add a Note if you want and click Mark ID verified
The ID is approved straight away and can complete check-in. Submissions shows Staff upload as the provider.

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What a submission shows

  • Agreements: who signed and when, the document as signed, the Signed PDF and the signature evidence, like IP address, device and consent
  • Protection: the waiver, or the deposit with its status. Change card needs Manage Portal Payments
  • Fees: each fee as Paid, Refunded or Pending
  • Guest details, each question set and Additional people
  • Chekin guest registration: registration and police status, with Edit guests and Resend to police
Download > Download PDF exports the steps you tick. Every step is ticked by default.

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In the inbox

A conversation shows one banner when a guest needs someone, such as ID verification needs your review or Deposit card failed, with a Review button. Only people with Manage Submissions see it. It’s hidden for cancelled, declined and expired reservations.