Airbnb, Booking.com or VRBO messages are not arriving
Airbnb, Booking.com or VRBO messages are not arriving
Check whether your PMS carries your OTA messaging. If it does, the messages come through the PMS and you should not connect the OTA separately. If it does not, connect the channel directly. See Does your PMS carry your OTA messaging?.
I am seeing duplicate conversations
I am seeing duplicate conversations
Duplicates usually mean the same messages are reaching Conduit two ways, for example through a PMS that carries OTA messaging and through a direct OTA connection. Review the connection rules in Connect PMS and remove the duplicate route.
The wrong Airbnb account was connected
The wrong Airbnb account was connected
Airbnb may reuse whichever account is signed in on your browser. Sign out of Airbnb, sign in to the correct host account, then connect again. Check the account name, email or Airbnb ID shown in Conduit afterwards. See Connect Airbnb.
Messages land in the wrong inbox or go to the wrong agent
Messages land in the wrong inbox or go to the wrong agent
Set up inbox routing rules so each channel or number goes where it should. See Inbox routing.
iMessage numbers are not appearing or messages are not arriving
iMessage numbers are not appearing or messages are not arriving
Confirm the number is active in the Linq or Sendblue account the credentials belong to, then check the connection is active in Settings > Connections. If credentials are rejected, copy them again and reconnect. See Connect iMessage.
A tool connection is not returning the data I expected
A tool connection is not returning the data I expected
A tool can only work with what the vendor’s API exposes, so a field you can see in the other system’s interface is sometimes not available. To see exactly what a connection can do, open it from Settings > Connections, click the three dots, select View details and open the Tools tab.