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Overview

Conduit lets your team manage several company email addresses from a single inbox. That means you can handle different types of enquiry, or several brands, without splitting your team across separate tools. When your team replies, Conduit defaults to sending from the address the guest originally wrote to, so conversations stay consistent from the guest’s side.

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Adding more addresses on a domain you already have

If the new address sits on a domain you have already connected, the DNS records are done. You only need to add the address and forward it.
1

Open your email settings

Go to Settings > Email.
2

Find the domain under Connected domains

Click Configure next to the domain you want to add an address to.
3

Add your addresses

Under Email addresses, click Add email. Each domain holds up to 20 addresses and needs at least one.
4

Set up forwarding for each new address

Every address needs its own forwarding rule pointing at your inbound address, even on a domain that is already connected. Follow Receiving Emails in Conduit for your provider, using the same inbound address shown for that domain.
Sending is already handled. The DKIM and return path records belong to the domain, not to the individual address, so a new address on a connected domain can send as soon as it is added.

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Adding a different domain

If the new address is on a different domain, that domain needs connecting first.
1

Open your email settings

Go to Settings > Email.
2

Add the domain

Next to Connected domains, click Add domain.
3

Configure it the same way as your first

Set the new domain up exactly as you did the first one, including receiving and sending. Each domain has its own records and its own forwarding.
4

Add your addresses

Once the domain is connected, click Configure next to it and add the addresses you want. Each one needs its own forwarding rule.
A common reason to add a second domain is running more than one brand. If that applies to you, it is worth telling your onboarding contact, as it also affects how you group listings and how your agent introduces itself.

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How replies work

Once your addresses are set up, your team can choose which one to reply from when composing a message. Conduit defaults to the address the guest originally contacted, so unless someone deliberately changes it, the guest sees a consistent address throughout. To change which address is used by default, click the ··· menu next to it on the Email settings page and choose Set as default. The same menu has a Delete option.

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Connecting an individual Gmail account

If what you want is a single Gmail mailbox rather than a company domain, use the Gmail accounts section on the Email settings page instead. Click Add Gmail account and authorize through Google. That path needs no DNS records and no forwarding rules. See Connect Email.