Update ticket note
curl --request PATCH \
--url https://api.conduit.ai/v1/tickets/{id}/notes/{note_id} \
--header 'Authorization: Bearer <token>' \
--header 'Content-Type: application/json' \
--data '
{
"body": "Guest asked for a manager follow-up tomorrow."
}
'import requests
url = "https://api.conduit.ai/v1/tickets/{id}/notes/{note_id}"
payload = { "body": "Guest asked for a manager follow-up tomorrow." }
headers = {
"Authorization": "Bearer <token>",
"Content-Type": "application/json"
}
response = requests.patch(url, json=payload, headers=headers)
print(response.text)const options = {
method: 'PATCH',
headers: {Authorization: 'Bearer <token>', 'Content-Type': 'application/json'},
body: JSON.stringify({body: JSON.stringify('Guest asked for a manager follow-up tomorrow.')})
};
fetch('https://api.conduit.ai/v1/tickets/{id}/notes/{note_id}', options)
.then(res => res.json())
.then(res => console.log(res))
.catch(err => console.error(err));<?php
$curl = curl_init();
curl_setopt_array($curl, [
CURLOPT_URL => "https://api.conduit.ai/v1/tickets/{id}/notes/{note_id}",
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => "",
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 30,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => "PATCH",
CURLOPT_POSTFIELDS => json_encode([
'body' => 'Guest asked for a manager follow-up tomorrow.'
]),
CURLOPT_HTTPHEADER => [
"Authorization: Bearer <token>",
"Content-Type: application/json"
],
]);
$response = curl_exec($curl);
$err = curl_error($curl);
curl_close($curl);
if ($err) {
echo "cURL Error #:" . $err;
} else {
echo $response;
}package main
import (
"fmt"
"strings"
"net/http"
"io"
)
func main() {
url := "https://api.conduit.ai/v1/tickets/{id}/notes/{note_id}"
payload := strings.NewReader("{\n \"body\": \"Guest asked for a manager follow-up tomorrow.\"\n}")
req, _ := http.NewRequest("PATCH", url, payload)
req.Header.Add("Authorization", "Bearer <token>")
req.Header.Add("Content-Type", "application/json")
res, _ := http.DefaultClient.Do(req)
defer res.Body.Close()
body, _ := io.ReadAll(res.Body)
fmt.Println(string(body))
}HttpResponse<String> response = Unirest.patch("https://api.conduit.ai/v1/tickets/{id}/notes/{note_id}")
.header("Authorization", "Bearer <token>")
.header("Content-Type", "application/json")
.body("{\n \"body\": \"Guest asked for a manager follow-up tomorrow.\"\n}")
.asString();require 'uri'
require 'net/http'
url = URI("https://api.conduit.ai/v1/tickets/{id}/notes/{note_id}")
http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true
request = Net::HTTP::Patch.new(url)
request["Authorization"] = 'Bearer <token>'
request["Content-Type"] = 'application/json'
request.body = "{\n \"body\": \"Guest asked for a manager follow-up tomorrow.\"\n}"
response = http.request(request)
puts response.read_body{
"data": {
"id": "nt77c0dy0mgdpzmqz6tesry8w184002s",
"workspace_id": "j57demo8f8x7c9v0n2q4r6t8y1u3i5o",
"ticket_id": "xd88mkfbmxgckpeyzs8m9r9d3d843me3",
"contact_id": "ph77c0dy0mgdpzmqz6tesry8w184002s",
"body": "Guest asked for a manager follow-up tomorrow.",
"author": {
"user_id": "m48k3v7p2q9x5t1w8r6n4j0y3u2i5o7a",
"name": "Alex M",
"email": "alex@example.com",
"picture_url": null
},
"created_at": "2026-04-03T03:15:04.000Z",
"updated_at": null,
"attachments": [
{
"url": "https://example.convex.cloud/api/storage/file.csv",
"content_type": "text/csv",
"name": "failed-contacts.csv"
}
]
}
}{
"error": "Invalid workspace id"
}{
"error": "Invalid workspace id"
}{
"error": "Invalid workspace id"
}{
"error": "Invalid workspace id"
}{
"error": "Invalid workspace id"
}Tickets
Update Ticket Note
Update the content of an internal note that you authored on a ticket. You can only edit notes you created.
PATCH
/
v1
/
tickets
/
{id}
/
notes
/
{note_id}
Update ticket note
curl --request PATCH \
--url https://api.conduit.ai/v1/tickets/{id}/notes/{note_id} \
--header 'Authorization: Bearer <token>' \
--header 'Content-Type: application/json' \
--data '
{
"body": "Guest asked for a manager follow-up tomorrow."
}
'import requests
url = "https://api.conduit.ai/v1/tickets/{id}/notes/{note_id}"
payload = { "body": "Guest asked for a manager follow-up tomorrow." }
headers = {
"Authorization": "Bearer <token>",
"Content-Type": "application/json"
}
response = requests.patch(url, json=payload, headers=headers)
print(response.text)const options = {
method: 'PATCH',
headers: {Authorization: 'Bearer <token>', 'Content-Type': 'application/json'},
body: JSON.stringify({body: JSON.stringify('Guest asked for a manager follow-up tomorrow.')})
};
fetch('https://api.conduit.ai/v1/tickets/{id}/notes/{note_id}', options)
.then(res => res.json())
.then(res => console.log(res))
.catch(err => console.error(err));<?php
$curl = curl_init();
curl_setopt_array($curl, [
CURLOPT_URL => "https://api.conduit.ai/v1/tickets/{id}/notes/{note_id}",
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => "",
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 30,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => "PATCH",
CURLOPT_POSTFIELDS => json_encode([
'body' => 'Guest asked for a manager follow-up tomorrow.'
]),
CURLOPT_HTTPHEADER => [
"Authorization: Bearer <token>",
"Content-Type: application/json"
],
]);
$response = curl_exec($curl);
$err = curl_error($curl);
curl_close($curl);
if ($err) {
echo "cURL Error #:" . $err;
} else {
echo $response;
}package main
import (
"fmt"
"strings"
"net/http"
"io"
)
func main() {
url := "https://api.conduit.ai/v1/tickets/{id}/notes/{note_id}"
payload := strings.NewReader("{\n \"body\": \"Guest asked for a manager follow-up tomorrow.\"\n}")
req, _ := http.NewRequest("PATCH", url, payload)
req.Header.Add("Authorization", "Bearer <token>")
req.Header.Add("Content-Type", "application/json")
res, _ := http.DefaultClient.Do(req)
defer res.Body.Close()
body, _ := io.ReadAll(res.Body)
fmt.Println(string(body))
}HttpResponse<String> response = Unirest.patch("https://api.conduit.ai/v1/tickets/{id}/notes/{note_id}")
.header("Authorization", "Bearer <token>")
.header("Content-Type", "application/json")
.body("{\n \"body\": \"Guest asked for a manager follow-up tomorrow.\"\n}")
.asString();require 'uri'
require 'net/http'
url = URI("https://api.conduit.ai/v1/tickets/{id}/notes/{note_id}")
http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true
request = Net::HTTP::Patch.new(url)
request["Authorization"] = 'Bearer <token>'
request["Content-Type"] = 'application/json'
request.body = "{\n \"body\": \"Guest asked for a manager follow-up tomorrow.\"\n}"
response = http.request(request)
puts response.read_body{
"data": {
"id": "nt77c0dy0mgdpzmqz6tesry8w184002s",
"workspace_id": "j57demo8f8x7c9v0n2q4r6t8y1u3i5o",
"ticket_id": "xd88mkfbmxgckpeyzs8m9r9d3d843me3",
"contact_id": "ph77c0dy0mgdpzmqz6tesry8w184002s",
"body": "Guest asked for a manager follow-up tomorrow.",
"author": {
"user_id": "m48k3v7p2q9x5t1w8r6n4j0y3u2i5o7a",
"name": "Alex M",
"email": "alex@example.com",
"picture_url": null
},
"created_at": "2026-04-03T03:15:04.000Z",
"updated_at": null,
"attachments": [
{
"url": "https://example.convex.cloud/api/storage/file.csv",
"content_type": "text/csv",
"name": "failed-contacts.csv"
}
]
}
}{
"error": "Invalid workspace id"
}{
"error": "Invalid workspace id"
}{
"error": "Invalid workspace id"
}{
"error": "Invalid workspace id"
}{
"error": "Invalid workspace id"
}Authorizations
Conduit API token. Use Authorization: Bearer <token>. Read/write endpoints require a token with write access.
Path Parameters
Ticket id.
Example:
"xd88mkfbmxgckpeyzs8m9r9d3d843me3"
Ticket note id.
Example:
"nt77c0dy0mgdpzmqz6tesry8w184002s"
Query Parameters
Optional workspace override. If omitted, Conduit resolves the ticket's workspace automatically.
Example:
"j57demo8f8x7c9v0n2q4r6t8y1u3i5o"
Body
application/json
Request body for updating an internal ticket note.
Minimum string length:
1Response
Updated ticket note
Single ticket note response.
Show child attributes
Show child attributes
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