Skip to main content
GET
Get automation rate
The response preserves the headline numerator, denominator, decimal rate, range, formula version, and dense daily series. It also includes aggregate and daily breakdown objects.
  • decisions reconciles sent and not-sent decisions to the denominator.
  • by_disposition separates resolved, unresolved, answer-and-escalate, escalated, proactive, and unknown decisions.
  • message_mapping reports decision batches, referenced inbound messages, and decisions without inbound references. References are counted per decision batch, not globally deduplicated.
Answer-and-escalate is a successful AI send in the automation numerator. It does not imply that a teammate was avoided.

Authorizations

Authorization
string
header
required

Conduit API token. Use Authorization: Bearer <token>. Read/write endpoints require a token with write access.

Query Parameters

workspace_id
string
required

Workspace to query.

Example:

"j57demo8f8x7c9v0n2q4r6t8y1u3i5o"

start_date
string
required

Inclusive range start (ISO 8601 date).

Example:

"2026-06-01"

end_date
string
required

Inclusive range end (ISO 8601 date). Max 90 days from start.

Example:

"2026-06-30"

category_name
string

Optional inbox type / contact category to segment by. Omit for the whole workspace.

Example:

"guest"

Response

Automation-rate metric for the workspace and date range

Automation-rate metric (human vs AI-handled contact split) for a workspace and date range.

data
object
required