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POST
Assign escalation

Authorizations

Authorization
string
header
required

Conduit API token. Use Authorization: Bearer <token>. Read/write endpoints require a token with write access.

Path Parameters

id
string
required

Escalation id.

Example:

"k578dfetqv2xv0b7bt9c6m4j5s7n8p1r"

Query Parameters

workspace_id
string

Optional workspace override. If omitted, Conduit resolves the escalation's workspace automatically.

Example:

"j57demo8f8x7c9v0n2q4r6t8y1u3i5o"

Body

application/json

Request body for assigning a chat escalation to a user.

assignee_id
string
required

Workspace user to assign the escalation to. Must be a member of the escalation's workspace.

Example:

"m48k3v7p2q9x5t1w8r6n4j0y3u2i5o7a"

Response

Assigned escalation

Single chat escalation response.

data
object
required

Single chat escalation entry with review status, assignee, and escalation context when available.

Example: