{ "data": { "id": "k578dfetqv2xv0b7bt9c6m4j5s7n8p1r", "workspace_id": "j57demo8f8x7c9v0n2q4r6t8y1u3i5o", "type": "chat", "conversation_id": "ph77c0dy0mgdpzmqz6tesry8w184002s", "contact_id": "ph77c0dy0mgdpzmqz6tesry8w184002s", "agent_run_id": "ar77c0dy0mgdpzmqz6tesry8w184002s", "agent_id": "ag77c0dy0mgdpzmqz6tesry8w184002s", "disposition": "escalated", "disposition_reason": "Early check-in availability requires property team confirmation.", "status": "pending", "created_at": "2026-04-03T05:42:10.000Z", "reviewed_at": null, "reviewed_by": null, "assignee": null, "guest_message": "Can I check in before 3 PM tomorrow?", "proposed_response": "I can help confirm that for you. Let me check with the property team.", "request_for_additional_info": "Please confirm whether early check-in is available for this reservation.", "questions_for_operator": "Please confirm whether early check-in is available for this reservation." }}
{
"error": "Invalid workspace id"
}
{
"error": "Invalid workspace id"
}
{
"error": "Invalid workspace id"
}
{
"error": "Invalid workspace id"
}
{
"error": "Invalid workspace id"
}
Escalations
Assign escalation
Assign a chat escalation to a workspace user for the human-handoff path.
{ "data": { "id": "k578dfetqv2xv0b7bt9c6m4j5s7n8p1r", "workspace_id": "j57demo8f8x7c9v0n2q4r6t8y1u3i5o", "type": "chat", "conversation_id": "ph77c0dy0mgdpzmqz6tesry8w184002s", "contact_id": "ph77c0dy0mgdpzmqz6tesry8w184002s", "agent_run_id": "ar77c0dy0mgdpzmqz6tesry8w184002s", "agent_id": "ag77c0dy0mgdpzmqz6tesry8w184002s", "disposition": "escalated", "disposition_reason": "Early check-in availability requires property team confirmation.", "status": "pending", "created_at": "2026-04-03T05:42:10.000Z", "reviewed_at": null, "reviewed_by": null, "assignee": null, "guest_message": "Can I check in before 3 PM tomorrow?", "proposed_response": "I can help confirm that for you. Let me check with the property team.", "request_for_additional_info": "Please confirm whether early check-in is available for this reservation.", "questions_for_operator": "Please confirm whether early check-in is available for this reservation." }}
{
"error": "Invalid workspace id"
}
{
"error": "Invalid workspace id"
}
{
"error": "Invalid workspace id"
}
{
"error": "Invalid workspace id"
}
{
"error": "Invalid workspace id"
}
Authorizations
Authorization
string
header
required
Conduit API token. Use Authorization: Bearer <token>. Read/write endpoints require a token with write access.
Path Parameters
id
string
required
Escalation id.
Example:
"k578dfetqv2xv0b7bt9c6m4j5s7n8p1r"
Query Parameters
workspace_id
string
Optional workspace override. If omitted, Conduit resolves the escalation's workspace automatically.
Example:
"j57demo8f8x7c9v0n2q4r6t8y1u3i5o"
Body
application/json
Request body for assigning a chat escalation to a user.
assignee_id
string
required
Workspace user to assign the escalation to. Must be a member of the escalation's workspace.
Example:
"m48k3v7p2q9x5t1w8r6n4j0y3u2i5o7a"
Response
Assigned escalation
Single chat escalation response.
data
object
required
Single chat escalation entry with review status, assignee, and escalation context when available.
Show child attributes
Example:
{ "id": "k578dfetqv2xv0b7bt9c6m4j5s7n8p1r", "workspace_id": "j57demo8f8x7c9v0n2q4r6t8y1u3i5o", "type": "chat", "conversation_id": "ph77c0dy0mgdpzmqz6tesry8w184002s", "contact_id": "ph77c0dy0mgdpzmqz6tesry8w184002s", "agent_run_id": "ar77c0dy0mgdpzmqz6tesry8w184002s", "agent_id": "ag77c0dy0mgdpzmqz6tesry8w184002s", "disposition": "escalated", "disposition_reason": "Early check-in availability requires property team confirmation.", "status": "pending", "created_at": "2026-04-03T05:42:10.000Z", "reviewed_at": null, "reviewed_by": null, "assignee": null, "guest_message": "Can I check in before 3 PM tomorrow?", "proposed_response": "I can help confirm that for you. Let me check with the property team.", "request_for_additional_info": "Please confirm whether early check-in is available for this reservation.", "questions_for_operator": "Please confirm whether early check-in is available for this reservation." }
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