Resolve escalation
curl --request POST \
--url https://api.conduit.ai/v1/escalations/{id}/resolve \
--header 'Authorization: Bearer <token>' \
--header 'Content-Type: application/json' \
--data '
{
"status": "resolved"
}
'import requests
url = "https://api.conduit.ai/v1/escalations/{id}/resolve"
payload = { "status": "resolved" }
headers = {
"Authorization": "Bearer <token>",
"Content-Type": "application/json"
}
response = requests.post(url, json=payload, headers=headers)
print(response.text)const options = {
method: 'POST',
headers: {Authorization: 'Bearer <token>', 'Content-Type': 'application/json'},
body: JSON.stringify({status: 'resolved'})
};
fetch('https://api.conduit.ai/v1/escalations/{id}/resolve', options)
.then(res => res.json())
.then(res => console.log(res))
.catch(err => console.error(err));<?php
$curl = curl_init();
curl_setopt_array($curl, [
CURLOPT_URL => "https://api.conduit.ai/v1/escalations/{id}/resolve",
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => "",
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 30,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => "POST",
CURLOPT_POSTFIELDS => json_encode([
'status' => 'resolved'
]),
CURLOPT_HTTPHEADER => [
"Authorization: Bearer <token>",
"Content-Type: application/json"
],
]);
$response = curl_exec($curl);
$err = curl_error($curl);
curl_close($curl);
if ($err) {
echo "cURL Error #:" . $err;
} else {
echo $response;
}package main
import (
"fmt"
"strings"
"net/http"
"io"
)
func main() {
url := "https://api.conduit.ai/v1/escalations/{id}/resolve"
payload := strings.NewReader("{\n \"status\": \"resolved\"\n}")
req, _ := http.NewRequest("POST", url, payload)
req.Header.Add("Authorization", "Bearer <token>")
req.Header.Add("Content-Type", "application/json")
res, _ := http.DefaultClient.Do(req)
defer res.Body.Close()
body, _ := io.ReadAll(res.Body)
fmt.Println(string(body))
}HttpResponse<String> response = Unirest.post("https://api.conduit.ai/v1/escalations/{id}/resolve")
.header("Authorization", "Bearer <token>")
.header("Content-Type", "application/json")
.body("{\n \"status\": \"resolved\"\n}")
.asString();require 'uri'
require 'net/http'
url = URI("https://api.conduit.ai/v1/escalations/{id}/resolve")
http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true
request = Net::HTTP::Post.new(url)
request["Authorization"] = 'Bearer <token>'
request["Content-Type"] = 'application/json'
request.body = "{\n \"status\": \"resolved\"\n}"
response = http.request(request)
puts response.read_body{
"data": {
"id": "k578dfetqv2xv0b7bt9c6m4j5s7n8p1r",
"workspace_id": "j57demo8f8x7c9v0n2q4r6t8y1u3i5o",
"type": "chat",
"conversation_id": "ph77c0dy0mgdpzmqz6tesry8w184002s",
"contact_id": "ph77c0dy0mgdpzmqz6tesry8w184002s",
"agent_run_id": "ar77c0dy0mgdpzmqz6tesry8w184002s",
"agent_id": "ag77c0dy0mgdpzmqz6tesry8w184002s",
"disposition": "escalated",
"disposition_reason": "Early check-in availability requires property team confirmation.",
"status": "pending",
"created_at": "2026-04-03T05:42:10.000Z",
"reviewed_at": null,
"reviewed_by": null,
"assignee": null,
"guest_message": "Can I check in before 3 PM tomorrow?",
"proposed_response": "I can help confirm that for you. Let me check with the property team.",
"request_for_additional_info": "Please confirm whether early check-in is available for this reservation.",
"questions_for_operator": "Please confirm whether early check-in is available for this reservation."
}
}{
"error": "Invalid workspace id"
}{
"error": "Invalid workspace id"
}{
"error": "Invalid workspace id"
}{
"error": "Invalid workspace id"
}{
"error": "Invalid workspace id"
}Escalations
Resolve Escalation
Move a chat escalation into a terminal reviewed state and record the reviewer.
POST
/
v1
/
escalations
/
{id}
/
resolve
Resolve escalation
curl --request POST \
--url https://api.conduit.ai/v1/escalations/{id}/resolve \
--header 'Authorization: Bearer <token>' \
--header 'Content-Type: application/json' \
--data '
{
"status": "resolved"
}
'import requests
url = "https://api.conduit.ai/v1/escalations/{id}/resolve"
payload = { "status": "resolved" }
headers = {
"Authorization": "Bearer <token>",
"Content-Type": "application/json"
}
response = requests.post(url, json=payload, headers=headers)
print(response.text)const options = {
method: 'POST',
headers: {Authorization: 'Bearer <token>', 'Content-Type': 'application/json'},
body: JSON.stringify({status: 'resolved'})
};
fetch('https://api.conduit.ai/v1/escalations/{id}/resolve', options)
.then(res => res.json())
.then(res => console.log(res))
.catch(err => console.error(err));<?php
$curl = curl_init();
curl_setopt_array($curl, [
CURLOPT_URL => "https://api.conduit.ai/v1/escalations/{id}/resolve",
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => "",
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 30,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => "POST",
CURLOPT_POSTFIELDS => json_encode([
'status' => 'resolved'
]),
CURLOPT_HTTPHEADER => [
"Authorization: Bearer <token>",
"Content-Type: application/json"
],
]);
$response = curl_exec($curl);
$err = curl_error($curl);
curl_close($curl);
if ($err) {
echo "cURL Error #:" . $err;
} else {
echo $response;
}package main
import (
"fmt"
"strings"
"net/http"
"io"
)
func main() {
url := "https://api.conduit.ai/v1/escalations/{id}/resolve"
payload := strings.NewReader("{\n \"status\": \"resolved\"\n}")
req, _ := http.NewRequest("POST", url, payload)
req.Header.Add("Authorization", "Bearer <token>")
req.Header.Add("Content-Type", "application/json")
res, _ := http.DefaultClient.Do(req)
defer res.Body.Close()
body, _ := io.ReadAll(res.Body)
fmt.Println(string(body))
}HttpResponse<String> response = Unirest.post("https://api.conduit.ai/v1/escalations/{id}/resolve")
.header("Authorization", "Bearer <token>")
.header("Content-Type", "application/json")
.body("{\n \"status\": \"resolved\"\n}")
.asString();require 'uri'
require 'net/http'
url = URI("https://api.conduit.ai/v1/escalations/{id}/resolve")
http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true
request = Net::HTTP::Post.new(url)
request["Authorization"] = 'Bearer <token>'
request["Content-Type"] = 'application/json'
request.body = "{\n \"status\": \"resolved\"\n}"
response = http.request(request)
puts response.read_body{
"data": {
"id": "k578dfetqv2xv0b7bt9c6m4j5s7n8p1r",
"workspace_id": "j57demo8f8x7c9v0n2q4r6t8y1u3i5o",
"type": "chat",
"conversation_id": "ph77c0dy0mgdpzmqz6tesry8w184002s",
"contact_id": "ph77c0dy0mgdpzmqz6tesry8w184002s",
"agent_run_id": "ar77c0dy0mgdpzmqz6tesry8w184002s",
"agent_id": "ag77c0dy0mgdpzmqz6tesry8w184002s",
"disposition": "escalated",
"disposition_reason": "Early check-in availability requires property team confirmation.",
"status": "pending",
"created_at": "2026-04-03T05:42:10.000Z",
"reviewed_at": null,
"reviewed_by": null,
"assignee": null,
"guest_message": "Can I check in before 3 PM tomorrow?",
"proposed_response": "I can help confirm that for you. Let me check with the property team.",
"request_for_additional_info": "Please confirm whether early check-in is available for this reservation.",
"questions_for_operator": "Please confirm whether early check-in is available for this reservation."
}
}{
"error": "Invalid workspace id"
}{
"error": "Invalid workspace id"
}{
"error": "Invalid workspace id"
}{
"error": "Invalid workspace id"
}{
"error": "Invalid workspace id"
}Authorizations
Conduit API token. Use Authorization: Bearer <token>. Read/write endpoints require a token with write access.
Path Parameters
Escalation id.
Example:
"k578dfetqv2xv0b7bt9c6m4j5s7n8p1r"
Query Parameters
Optional workspace override. If omitted, Conduit resolves the escalation's workspace automatically.
Example:
"j57demo8f8x7c9v0n2q4r6t8y1u3i5o"
Body
application/json
Request body for resolving a chat escalation. The status defaults to resolved when omitted.
Terminal status to move the escalation into. Defaults to resolved.
Available options:
reviewed, resolved, dismissed Response
Resolved escalation
Single chat escalation response.
Single chat escalation entry with review status, assignee, and escalation context when available.
Show child attributes
Show child attributes
Example:
{
"id": "k578dfetqv2xv0b7bt9c6m4j5s7n8p1r",
"workspace_id": "j57demo8f8x7c9v0n2q4r6t8y1u3i5o",
"type": "chat",
"conversation_id": "ph77c0dy0mgdpzmqz6tesry8w184002s",
"contact_id": "ph77c0dy0mgdpzmqz6tesry8w184002s",
"agent_run_id": "ar77c0dy0mgdpzmqz6tesry8w184002s",
"agent_id": "ag77c0dy0mgdpzmqz6tesry8w184002s",
"disposition": "escalated",
"disposition_reason": "Early check-in availability requires property team confirmation.",
"status": "pending",
"created_at": "2026-04-03T05:42:10.000Z",
"reviewed_at": null,
"reviewed_by": null,
"assignee": null,
"guest_message": "Can I check in before 3 PM tomorrow?",
"proposed_response": "I can help confirm that for you. Let me check with the property team.",
"request_for_additional_info": "Please confirm whether early check-in is available for this reservation.",
"questions_for_operator": "Please confirm whether early check-in is available for this reservation."
}Was this page helpful?
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