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GET
/
v1
/
tickets
/
{id}
Get ticket by id
curl --request GET \
  --url https://api.conduit.ai/v1/tickets/{id} \
  --header 'Authorization: Bearer <token>'
{
  "data": {
    "id": "xd88mkfbmxgckpeyzs8m9r9d3d843me3",
    "workspace_id": "j57demo8f8x7c9v0n2q4r6t8y1u3i5o",
    "contact_id": "ph77c0dy0mgdpzmqz6tesry8w184002s",
    "conversation_id": "ph77c0dy0mgdpzmqz6tesry8w184002s",
    "channel": "unthreaded_email",
    "status": "new",
    "waiting_on": "customer",
    "inbox_type_id": "guest",
    "subject": "Early check-in request",
    "summary": "Guest asked to confirm whether early arrival is possible.",
    "ai_paused": false,
    "assignee": {
      "id": "m48k3v7p2q9x5t1w8r6n4j0y3u2i5o7a",
      "name": "Alex M",
      "email": "alex@example.com",
      "picture_url": null
    },
    "follow_up_at": null,
    "last_message_at": "2026-04-03T03:14:15.000Z",
    "last_message_preview": "Can I check in early?",
    "created_at": "2026-04-01T17:22:10.000Z",
    "updated_at": "2026-04-03T03:14:15.000Z",
    "call_transcript_id": null
  }
}

Documentation Index

Fetch the complete documentation index at: https://docs.conduit.ai/llms.txt

Use this file to discover all available pages before exploring further.

Authorizations

​
Authorization
string
header
required

Conduit API token. Use Authorization: Bearer <token>. Read/write endpoints require a token with write access.

Path Parameters

​
id
string
required

Ticket id.

Example:

"xd88mkfbmxgckpeyzs8m9r9d3d843me3"

Query Parameters

​
workspace_id
string

Optional workspace override. If omitted, Conduit resolves the ticket's workspace automatically.

Example:

"j57demo8f8x7c9v0n2q4r6t8y1u3i5o"

Response

Ticket

Single ticket response.

​
data
object
required