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GET
Search tickets

Authorizations

Authorization
string
header
required

Conduit API token. Use Authorization: Bearer <token>. Read/write endpoints require a token with write access.

Query Parameters

workspace_id
string
required

Workspace to query.

Example:

"j57demo8f8x7c9v0n2q4r6t8y1u3i5o"

query
string
required

Search value. Ticket metadata search covers subject, contact identity, and supported channel values. Use field=message to search message body text.

Example:

"joe@gmail.com"

field
enum<string>

Search scope. subject restricts to the ticket subject, contact restricts to the linked contact identity, channel restricts to contact channel values, and message searches ticket transcripts.

Available options:
any,
contact,
subject,
channel,
message
Example:

"contact"

limit
integer
Required range: 1 <= x <= 100
cursor
string
status
enum<string>

Optional ticket status filter. open searches actionable tickets (new + pending).

Available options:
open,
new,
pending,
resolved,
closed
inbox_type_id
string
waiting_on
enum<string>
Available options:
team,
customer,
third_party,
none
channel
string

Response

Ticket search results

Cursor-paginated tickets response.

data
object[]
required
next_cursor
string | null
required
has_more
boolean
required