Search tickets
curl --request GET \
--url https://api.conduit.ai/v1/tickets/search \
--header 'Authorization: Bearer <token>'{
"data": [
{
"id": "xd88mkfbmxgckpeyzs8m9r9d3d843me3",
"workspace_id": "j57demo8f8x7c9v0n2q4r6t8y1u3i5o",
"contact_id": "ph77c0dy0mgdpzmqz6tesry8w184002s",
"conversation_id": "ph77c0dy0mgdpzmqz6tesry8w184002s",
"channel": "unthreaded_email",
"status": "new",
"waiting_on": "customer",
"inbox_type_id": "guest",
"subject": "Early check-in request",
"summary": "Guest asked to confirm whether early arrival is possible.",
"ai_paused": false,
"assignee": {
"id": "m48k3v7p2q9x5t1w8r6n4j0y3u2i5o7a",
"name": "Alex M",
"email": "alex@example.com",
"picture_url": null
},
"follow_up_at": null,
"last_message_at": "2026-04-03T03:14:15.000Z",
"last_message_preview": "Can I check in early?",
"created_at": "2026-04-01T17:22:10.000Z",
"updated_at": "2026-04-03T03:14:15.000Z",
"call_transcript_id": null
}
],
"next_cursor": "page-token",
"has_more": true
}Tickets
Search Tickets
Search for tickets by keyword, status, assignee, or other filters.
GET
/
v1
/
tickets
/
search
Search tickets
curl --request GET \
--url https://api.conduit.ai/v1/tickets/search \
--header 'Authorization: Bearer <token>'{
"data": [
{
"id": "xd88mkfbmxgckpeyzs8m9r9d3d843me3",
"workspace_id": "j57demo8f8x7c9v0n2q4r6t8y1u3i5o",
"contact_id": "ph77c0dy0mgdpzmqz6tesry8w184002s",
"conversation_id": "ph77c0dy0mgdpzmqz6tesry8w184002s",
"channel": "unthreaded_email",
"status": "new",
"waiting_on": "customer",
"inbox_type_id": "guest",
"subject": "Early check-in request",
"summary": "Guest asked to confirm whether early arrival is possible.",
"ai_paused": false,
"assignee": {
"id": "m48k3v7p2q9x5t1w8r6n4j0y3u2i5o7a",
"name": "Alex M",
"email": "alex@example.com",
"picture_url": null
},
"follow_up_at": null,
"last_message_at": "2026-04-03T03:14:15.000Z",
"last_message_preview": "Can I check in early?",
"created_at": "2026-04-01T17:22:10.000Z",
"updated_at": "2026-04-03T03:14:15.000Z",
"call_transcript_id": null
}
],
"next_cursor": "page-token",
"has_more": true
}Authorizations
Conduit API token. Use Authorization: Bearer <token>. Read/write endpoints require a token with write access.
Query Parameters
Workspace to query.
Example:
"j57demo8f8x7c9v0n2q4r6t8y1u3i5o"
Search value. Ticket metadata search covers subject, contact identity, and supported channel values. Use field=message to search message body text.
Example:
"joe@gmail.com"
Search scope. subject restricts to the ticket subject, contact restricts to the linked contact identity, channel restricts to contact channel values, and message searches ticket transcripts.
Available options:
any, contact, subject, channel, message Example:
"contact"
Required range:
1 <= x <= 100Optional ticket status filter. open searches actionable tickets (new + pending).
Available options:
open, new, pending, resolved, closed Available options:
team, customer, third_party, none Was this page helpful?
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