Find tickets by contact identity, subject, channel value, or message body. This search spans all statuses unless you provide a status filter.
Conduit API token. Use Authorization: Bearer <token>. Read/write endpoints require a token with write access.
Workspace to query.
"j57demo8f8x7c9v0n2q4r6t8y1u3i5o"
Search value. Ticket metadata search covers subject, contact identity, and supported channel values. Use field=message to search message body text.
"joe@gmail.com"
Search scope. subject restricts to the ticket subject, contact restricts to the linked contact identity, channel restricts to contact channel values, and message searches ticket transcripts.
any, contact, subject, channel, message "contact"
1 <= x <= 100Optional ticket status filter. open searches actionable tickets (new + pending).
open, new, pending, resolved, closed team, customer, third_party, none