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GET
/
v1
/
escalations
List chat escalations
curl --request GET \
  --url https://api.conduit.ai/v1/escalations \
  --header 'Authorization: Bearer <token>'
{
  "data": [
    {
      "id": "k578dfetqv2xv0b7bt9c6m4j5s7n8p1r",
      "workspace_id": "j57demo8f8x7c9v0n2q4r6t8y1u3i5o",
      "type": "chat",
      "conversation_id": "ph77c0dy0mgdpzmqz6tesry8w184002s",
      "contact_id": "ph77c0dy0mgdpzmqz6tesry8w184002s",
      "status": "pending",
      "created_at": "2026-04-03T05:42:10.000Z",
      "reviewed_at": null,
      "reviewed_by": null,
      "guest_message": "Can I check in before 3 PM tomorrow?",
      "proposed_response": "I can help confirm that for you. Let me check with the property team.",
      "request_for_additional_info": "Please confirm whether early check-in is available for this reservation."
    }
  ],
  "next_cursor": "page-token",
  "has_more": true
}

Authorizations

Authorization
string
header
required

Conduit API token. Use Authorization: Bearer <token>. Read/write endpoints require a token with write access.

Query Parameters

workspace_id
string
required

Workspace to query.

Example:

"j57demo8f8x7c9v0n2q4r6t8y1u3i5o"

limit
integer
Required range: 1 <= x <= 100
cursor
string
status
enum<string>

Optional escalation status filter. This endpoint returns chat escalations only.

Available options:
pending,
reviewed,
resolved,
dismissed

Response

Chat escalations

Cursor-paginated chat escalations response with the guest message and proposed operator context when available.

data
object[]
required
next_cursor
string | null
required
has_more
boolean
required