curl --request POST \
--url https://api.conduit.ai/v1/tickets/{id}/close \
--header 'Authorization: Bearer <token>'{
"data": {
"id": "xd88mkfbmxgckpeyzs8m9r9d3d843me3",
"workspace_id": "j57demo8f8x7c9v0n2q4r6t8y1u3i5o",
"contact_id": "ph77c0dy0mgdpzmqz6tesry8w184002s",
"conversation_id": "ph77c0dy0mgdpzmqz6tesry8w184002s",
"channel": "unthreaded_email",
"status": "new",
"waiting_on": "customer",
"inbox_type_id": "guest",
"subject": "Early check-in request",
"summary": "Guest asked to confirm whether early arrival is possible.",
"ai_paused": false,
"assignee": {
"id": "m48k3v7p2q9x5t1w8r6n4j0y3u2i5o7a",
"name": "Alex M",
"email": "alex@example.com",
"picture_url": null
},
"follow_up_at": null,
"last_message_at": "2026-04-03T03:14:15.000Z",
"last_message_preview": "Can I check in early?",
"created_at": "2026-04-01T17:22:10.000Z",
"updated_at": "2026-04-03T03:14:15.000Z",
"call_transcript_id": null
}
}Close a resolved ticket.
curl --request POST \
--url https://api.conduit.ai/v1/tickets/{id}/close \
--header 'Authorization: Bearer <token>'{
"data": {
"id": "xd88mkfbmxgckpeyzs8m9r9d3d843me3",
"workspace_id": "j57demo8f8x7c9v0n2q4r6t8y1u3i5o",
"contact_id": "ph77c0dy0mgdpzmqz6tesry8w184002s",
"conversation_id": "ph77c0dy0mgdpzmqz6tesry8w184002s",
"channel": "unthreaded_email",
"status": "new",
"waiting_on": "customer",
"inbox_type_id": "guest",
"subject": "Early check-in request",
"summary": "Guest asked to confirm whether early arrival is possible.",
"ai_paused": false,
"assignee": {
"id": "m48k3v7p2q9x5t1w8r6n4j0y3u2i5o7a",
"name": "Alex M",
"email": "alex@example.com",
"picture_url": null
},
"follow_up_at": null,
"last_message_at": "2026-04-03T03:14:15.000Z",
"last_message_preview": "Can I check in early?",
"created_at": "2026-04-01T17:22:10.000Z",
"updated_at": "2026-04-03T03:14:15.000Z",
"call_transcript_id": null
}
}Conduit API token. Use Authorization: Bearer <token>. Read/write endpoints require a token with write access.
Ticket id.
"xd88mkfbmxgckpeyzs8m9r9d3d843me3"
Optional workspace override. If omitted, Conduit resolves the ticket's workspace automatically.
"j57demo8f8x7c9v0n2q4r6t8y1u3i5o"
Closed ticket
Single ticket response.
Show child attributes
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