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GET
Get resolution rate
The denominator is the number of distinct real conversation threads with a completed, inbound-triggered, non-proactive actual-autopilot decision in the inclusive date range. A thread enters the resolution numerator when its final qualifying decision is resolved and its final response was sent. fully_autonomous uses the same denominator and counts the stricter subset where no known teammate sent an outbound message and no escalation or answer-and-escalate occurred during the selected date range. Both rates are decimals from 0 to 1. Aggregate counts are sums of the dense daily series. Each non-zero breakdown row contains final_disposition, final_response_sent, human_intervention, escalated_at_any_point, and count.

Authorizations

Authorization
string
header
required

Conduit API token. Use Authorization: Bearer <token>. Read/write endpoints require a token with write access.

Query Parameters

workspace_id
string
required

Workspace to query.

Example:

"j57demo8f8x7c9v0n2q4r6t8y1u3i5o"

start_date
string
required

Inclusive range start (ISO 8601 date).

Example:

"2026-06-01"

end_date
string
required

Inclusive range end (ISO 8601 date). Max 90 days from start.

Example:

"2026-06-30"

category_name
string

Optional inbox type / contact category to segment by. Omit for the whole workspace.

Example:

"guest"

Response

Resolution rate with fully autonomous subset

Resolution rate for eligible conversation threads, with fully autonomous completion as a stricter additive subset.

data
object
required