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POST
/
v1
/
tickets
/
{id}
/
messages
Send message to ticket
curl --request POST \
  --url https://api.conduit.ai/v1/tickets/{id}/messages \
  --header 'Authorization: Bearer <token>' \
  --header 'Content-Type: application/json' \
  --data '
{
  "body": "Hi there, can you confirm check-in time?",
  "attachments": [
    {
      "attachment_id": "kg2a8d8w8zv1m9q9f9h7e3b2n97j6x2c",
      "name": "failed-contacts.csv",
      "content_type": "text/csv",
      "content_length": 18432
    }
  ]
}
'
import requests

url = "https://api.conduit.ai/v1/tickets/{id}/messages"

payload = {
"body": "Hi there, can you confirm check-in time?",
"attachments": [
{
"attachment_id": "kg2a8d8w8zv1m9q9f9h7e3b2n97j6x2c",
"name": "failed-contacts.csv",
"content_type": "text/csv",
"content_length": 18432
}
]
}
headers = {
"Authorization": "Bearer <token>",
"Content-Type": "application/json"
}

response = requests.post(url, json=payload, headers=headers)

print(response.text)
const options = {
method: 'POST',
headers: {Authorization: 'Bearer <token>', 'Content-Type': 'application/json'},
body: JSON.stringify({
body: JSON.stringify('Hi there, can you confirm check-in time?'),
attachments: [
{
attachment_id: 'kg2a8d8w8zv1m9q9f9h7e3b2n97j6x2c',
name: 'failed-contacts.csv',
content_type: 'text/csv',
content_length: 18432
}
]
})
};

fetch('https://api.conduit.ai/v1/tickets/{id}/messages', options)
.then(res => res.json())
.then(res => console.log(res))
.catch(err => console.error(err));
<?php

$curl = curl_init();

curl_setopt_array($curl, [
CURLOPT_URL => "https://api.conduit.ai/v1/tickets/{id}/messages",
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => "",
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 30,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => "POST",
CURLOPT_POSTFIELDS => json_encode([
'body' => 'Hi there, can you confirm check-in time?',
'attachments' => [
[
'attachment_id' => 'kg2a8d8w8zv1m9q9f9h7e3b2n97j6x2c',
'name' => 'failed-contacts.csv',
'content_type' => 'text/csv',
'content_length' => 18432
]
]
]),
CURLOPT_HTTPHEADER => [
"Authorization: Bearer <token>",
"Content-Type: application/json"
],
]);

$response = curl_exec($curl);
$err = curl_error($curl);

curl_close($curl);

if ($err) {
echo "cURL Error #:" . $err;
} else {
echo $response;
}
package main

import (
"fmt"
"strings"
"net/http"
"io"
)

func main() {

url := "https://api.conduit.ai/v1/tickets/{id}/messages"

payload := strings.NewReader("{\n \"body\": \"Hi there, can you confirm check-in time?\",\n \"attachments\": [\n {\n \"attachment_id\": \"kg2a8d8w8zv1m9q9f9h7e3b2n97j6x2c\",\n \"name\": \"failed-contacts.csv\",\n \"content_type\": \"text/csv\",\n \"content_length\": 18432\n }\n ]\n}")

req, _ := http.NewRequest("POST", url, payload)

req.Header.Add("Authorization", "Bearer <token>")
req.Header.Add("Content-Type", "application/json")

res, _ := http.DefaultClient.Do(req)

defer res.Body.Close()
body, _ := io.ReadAll(res.Body)

fmt.Println(string(body))

}
HttpResponse<String> response = Unirest.post("https://api.conduit.ai/v1/tickets/{id}/messages")
.header("Authorization", "Bearer <token>")
.header("Content-Type", "application/json")
.body("{\n \"body\": \"Hi there, can you confirm check-in time?\",\n \"attachments\": [\n {\n \"attachment_id\": \"kg2a8d8w8zv1m9q9f9h7e3b2n97j6x2c\",\n \"name\": \"failed-contacts.csv\",\n \"content_type\": \"text/csv\",\n \"content_length\": 18432\n }\n ]\n}")
.asString();
require 'uri'
require 'net/http'

url = URI("https://api.conduit.ai/v1/tickets/{id}/messages")

http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true

request = Net::HTTP::Post.new(url)
request["Authorization"] = 'Bearer <token>'
request["Content-Type"] = 'application/json'
request.body = "{\n \"body\": \"Hi there, can you confirm check-in time?\",\n \"attachments\": [\n {\n \"attachment_id\": \"kg2a8d8w8zv1m9q9f9h7e3b2n97j6x2c\",\n \"name\": \"failed-contacts.csv\",\n \"content_type\": \"text/csv\",\n \"content_length\": 18432\n }\n ]\n}"

response = http.request(request)
puts response.read_body
{
  "data": {
    "id": "yh7t5azsr0zpfpyf67vtce0j6n844y1e",
    "workspace_id": "j57demo8f8x7c9v0n2q4r6t8y1u3i5o",
    "conversation_id": "ph77c0dy0mgdpzmqz6tesry8w184002s",
    "ticket_id": null,
    "channel": "unthreaded_email",
    "status": "sent"
  }
}
{
"error": "Invalid workspace id"
}
{
"error": "Invalid workspace id"
}
{
"error": "Invalid workspace id"
}
{
"error": "Invalid workspace id"
}
{
"error": "Invalid workspace id"
}
{
"error": "Invalid workspace id"
}

Authorizations

Authorization
string
header
required

Conduit API token. Use Authorization: Bearer <token>. Read/write endpoints require a token with write access.

Path Parameters

id
string
required

Ticket id.

Example:

"xd88mkfbmxgckpeyzs8m9r9d3d843me3"

Query Parameters

workspace_id
string

Optional workspace override. If omitted, Conduit resolves the ticket's workspace automatically.

Example:

"j57demo8f8x7c9v0n2q4r6t8y1u3i5o"

Body

application/json

Request body for sending a message into an existing ticket thread. Attachments are uploaded first via POST /v1/attachments/upload-url; pass the PUT response storageId as attachment_id. Email supports file attachments. SMS and WhatsApp can deliver media only when the configured sender/provider supports the file type and size.

body
string
attachments
object[]
Maximum array length: 10

Response

Ticket message sent

Result returned after a message is accepted for delivery.

data
object
required