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POST
/
v1
/
tickets
/
{id}
/
messages
Send message to ticket
curl --request POST \
  --url https://api.conduit.ai/v1/tickets/{id}/messages \
  --header 'Authorization: Bearer <token>' \
  --header 'Content-Type: application/json' \
  --data '
{
  "body": "Hi there, can you confirm check-in time?"
}
'
{
  "data": {
    "id": "yh7t5azsr0zpfpyf67vtce0j6n844y1e",
    "workspace_id": "j57demo8f8x7c9v0n2q4r6t8y1u3i5o",
    "conversation_id": "ph77c0dy0mgdpzmqz6tesry8w184002s",
    "ticket_id": null,
    "channel": "unthreaded_email",
    "status": "sent"
  }
}

Authorizations

​
Authorization
string
header
required

Conduit API token. Use Authorization: Bearer <token>. Read/write endpoints require a token with write access.

Path Parameters

​
id
string
required

Ticket id.

Example:

"xd88mkfbmxgckpeyzs8m9r9d3d843me3"

Query Parameters

​
workspace_id
string

Optional workspace override. If omitted, Conduit resolves the ticket's workspace automatically.

Example:

"j57demo8f8x7c9v0n2q4r6t8y1u3i5o"

Body

application/json

Request body for sending a message into an existing thread.

​
body
string
required
Minimum string length: 1

Response

Ticket message sent

Result returned after a message is accepted for delivery.

​
data
object
required