curl --request POST \
--url https://api.conduit.ai/v1/tickets/{id}/messages \
--header 'Authorization: Bearer <token>' \
--header 'Content-Type: application/json' \
--data '
{
"body": "Hi there, can you confirm check-in time?",
"attachments": [
{
"attachment_id": "kg2a8d8w8zv1m9q9f9h7e3b2n97j6x2c",
"name": "failed-contacts.csv",
"content_type": "text/csv",
"content_length": 18432
}
]
}
'{
"data": {
"id": "yh7t5azsr0zpfpyf67vtce0j6n844y1e",
"workspace_id": "j57demo8f8x7c9v0n2q4r6t8y1u3i5o",
"conversation_id": "ph77c0dy0mgdpzmqz6tesry8w184002s",
"ticket_id": null,
"channel": "unthreaded_email",
"status": "sent"
}
}Send Ticket Message
Send a new message within an existing ticket thread.
curl --request POST \
--url https://api.conduit.ai/v1/tickets/{id}/messages \
--header 'Authorization: Bearer <token>' \
--header 'Content-Type: application/json' \
--data '
{
"body": "Hi there, can you confirm check-in time?",
"attachments": [
{
"attachment_id": "kg2a8d8w8zv1m9q9f9h7e3b2n97j6x2c",
"name": "failed-contacts.csv",
"content_type": "text/csv",
"content_length": 18432
}
]
}
'{
"data": {
"id": "yh7t5azsr0zpfpyf67vtce0j6n844y1e",
"workspace_id": "j57demo8f8x7c9v0n2q4r6t8y1u3i5o",
"conversation_id": "ph77c0dy0mgdpzmqz6tesry8w184002s",
"ticket_id": null,
"channel": "unthreaded_email",
"status": "sent"
}
}Authorizations
Conduit API token. Use Authorization: Bearer <token>. Read/write endpoints require a token with write access.
Path Parameters
Ticket id.
"xd88mkfbmxgckpeyzs8m9r9d3d843me3"
Query Parameters
Optional workspace override. If omitted, Conduit resolves the ticket's workspace automatically.
"j57demo8f8x7c9v0n2q4r6t8y1u3i5o"
Body
Request body for sending a message into an existing ticket thread. Attachments are uploaded first via POST /v1/attachments/upload-url; pass the PUT response storageId as attachment_id. Email supports file attachments. SMS and WhatsApp can deliver media only when the configured sender/provider supports the file type and size.
Response
Ticket message sent
Result returned after a message is accepted for delivery.
Show child attributes
Show child attributes
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