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POST
Send message to ticket

Authorizations

Authorization
string
header
required

Conduit API token. Use Authorization: Bearer <token>. Read/write endpoints require a token with write access.

Path Parameters

id
string
required

Ticket id.

Example:

"xd88mkfbmxgckpeyzs8m9r9d3d843me3"

Query Parameters

workspace_id
string

Optional workspace override. If omitted, Conduit resolves the ticket's workspace automatically.

Example:

"j57demo8f8x7c9v0n2q4r6t8y1u3i5o"

Body

application/json

Request body for sending a message into an existing ticket thread. Attachments are uploaded first via POST /v1/attachments/upload-url; pass the PUT response storageId as attachment_id. Email supports file attachments. SMS and WhatsApp can deliver media only when the configured sender/provider supports the file type and size.

body
string
attachments
object[]
Maximum array length: 10

Response

Ticket message sent

Result returned after a message is accepted for delivery.

data
object
required