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POST
/
v1
/
tickets
/
{id}
/
notes
Create ticket note
curl --request POST \
  --url https://api.conduit.ai/v1/tickets/{id}/notes \
  --header 'Authorization: Bearer <token>' \
  --header 'Content-Type: application/json' \
  --data '
{
  "body": "Guest asked for a manager follow-up tomorrow.",
  "mention_user_ids": [
    "m48k3v7p2q9x5t1w8r6n4j0y3u2i5o7a"
  ]
}
'
{
  "data": {
    "id": "nt77c0dy0mgdpzmqz6tesry8w184002s",
    "workspace_id": "j57demo8f8x7c9v0n2q4r6t8y1u3i5o",
    "ticket_id": "xd88mkfbmxgckpeyzs8m9r9d3d843me3",
    "contact_id": "ph77c0dy0mgdpzmqz6tesry8w184002s",
    "body": "Guest asked for a manager follow-up tomorrow.",
    "author": {
      "user_id": "m48k3v7p2q9x5t1w8r6n4j0y3u2i5o7a",
      "name": "Alex M",
      "email": "alex@example.com",
      "picture_url": null
    },
    "created_at": "2026-04-03T03:15:04.000Z",
    "updated_at": null
  }
}

Authorizations

​
Authorization
string
header
required

Conduit API token. Use Authorization: Bearer <token>. Read/write endpoints require a token with write access.

Path Parameters

​
id
string
required

Ticket id.

Example:

"xd88mkfbmxgckpeyzs8m9r9d3d843me3"

Query Parameters

​
workspace_id
string

Optional workspace override. If omitted, Conduit resolves the ticket's workspace automatically.

Example:

"j57demo8f8x7c9v0n2q4r6t8y1u3i5o"

Body

application/json

Request body for creating an internal ticket note.

​
body
string
required
Minimum string length: 1
​
mention_user_ids
string[]
Maximum array length: 25

Response

Created ticket note

Single ticket note response.

​
data
object
required