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GET
/
v1
/
tickets
List tickets
curl --request GET \
  --url https://api.conduit.ai/v1/tickets \
  --header 'Authorization: Bearer <token>'
{
  "data": [
    {
      "id": "xd88mkfbmxgckpeyzs8m9r9d3d843me3",
      "workspace_id": "j57demo8f8x7c9v0n2q4r6t8y1u3i5o",
      "contact_id": "ph77c0dy0mgdpzmqz6tesry8w184002s",
      "conversation_id": "ph77c0dy0mgdpzmqz6tesry8w184002s",
      "channel": "unthreaded_email",
      "status": "new",
      "waiting_on": "customer",
      "inbox_type_id": "guest",
      "subject": "Early check-in request",
      "summary": "Guest asked to confirm whether early arrival is possible.",
      "ai_paused": false,
      "assignee": {
        "id": "m48k3v7p2q9x5t1w8r6n4j0y3u2i5o7a",
        "name": "Alex M",
        "email": "alex@example.com",
        "picture_url": null
      },
      "follow_up_at": null,
      "last_message_at": "2026-04-03T03:14:15.000Z",
      "last_message_preview": "Can I check in early?",
      "created_at": "2026-04-01T17:22:10.000Z",
      "updated_at": "2026-04-03T03:14:15.000Z",
      "call_transcript_id": null
    }
  ],
  "next_cursor": "page-token",
  "has_more": true
}

Authorizations

Authorization
string
header
required

Conduit API token. Use Authorization: Bearer <token>. Read/write endpoints require a token with write access.

Query Parameters

workspace_id
string
required

Workspace to query.

Example:

"j57demo8f8x7c9v0n2q4r6t8y1u3i5o"

limit
integer
Required range: 1 <= x <= 100
cursor
string
status
enum<string>

open returns actionable tickets (new + pending).

Available options:
open,
new,
pending,
resolved,
closed
inbox_type_id
string
waiting_on
enum<string>
Available options:
team,
customer,
third_party,
none
channel
string
order
enum<string>
Available options:
asc,
desc

Response

Tickets

Cursor-paginated tickets response.

data
object[]
required
next_cursor
string | null
required
has_more
boolean
required