List helpdesk tickets
curl --request GET \
--url https://api.conduit.ai/v1/helpdesk-tickets \
--header 'Authorization: Bearer <token>'import requests
url = "https://api.conduit.ai/v1/helpdesk-tickets"
headers = {"Authorization": "Bearer <token>"}
response = requests.get(url, headers=headers)
print(response.text)const options = {method: 'GET', headers: {Authorization: 'Bearer <token>'}};
fetch('https://api.conduit.ai/v1/helpdesk-tickets', options)
.then(res => res.json())
.then(res => console.log(res))
.catch(err => console.error(err));<?php
$curl = curl_init();
curl_setopt_array($curl, [
CURLOPT_URL => "https://api.conduit.ai/v1/helpdesk-tickets",
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => "",
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 30,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => "GET",
CURLOPT_HTTPHEADER => [
"Authorization: Bearer <token>"
],
]);
$response = curl_exec($curl);
$err = curl_error($curl);
curl_close($curl);
if ($err) {
echo "cURL Error #:" . $err;
} else {
echo $response;
}package main
import (
"fmt"
"net/http"
"io"
)
func main() {
url := "https://api.conduit.ai/v1/helpdesk-tickets"
req, _ := http.NewRequest("GET", url, nil)
req.Header.Add("Authorization", "Bearer <token>")
res, _ := http.DefaultClient.Do(req)
defer res.Body.Close()
body, _ := io.ReadAll(res.Body)
fmt.Println(string(body))
}HttpResponse<String> response = Unirest.get("https://api.conduit.ai/v1/helpdesk-tickets")
.header("Authorization", "Bearer <token>")
.asString();require 'uri'
require 'net/http'
url = URI("https://api.conduit.ai/v1/helpdesk-tickets")
http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true
request = Net::HTTP::Get.new(url)
request["Authorization"] = 'Bearer <token>'
response = http.request(request)
puts response.read_body{
"data": [
{
"id": "hd77c0dy0mgdpzmqz6tesry8w184002s",
"workspace_id": "j57demo8f8x7c9v0n2q4r6t8y1u3i5o",
"contact_id": "ph77c0dy0mgdpzmqz6tesry8w184002s",
"ticket_id": "tk77c0dy0mgdpzmqz6tesry8w184002s",
"connection_id": "cn77c0dy0mgdpzmqz6tesry8w184002s",
"external_ticket_id": "zd_12345",
"external_group_id": "grp_42",
"external_assignee_id": "usr_987",
"subject": "Unable to access door code",
"description": "Guest reports the keypad is not accepting the code.",
"status": "open",
"priority": "high",
"type": "incident",
"channel": "email",
"tags": [
"urgent",
"access"
],
"requester": {
"external_id": "zd_user_abc",
"name": "Taylor Reid",
"email": "taylor.reid@example.com"
},
"last_external_update_at": "2026-04-19T14:05:00.000Z",
"created_at": "2026-04-19T13:48:00.000Z"
}
],
"next_cursor": "page-token",
"has_more": true
}{
"error": "Invalid workspace id"
}{
"error": "Invalid workspace id"
}{
"error": "Invalid workspace id"
}{
"error": "Invalid workspace id"
}Helpdesk Tickets
List Helpdesk Tickets
Returns cursor-paginated helpdesk tickets mirrored from the workspace’s helpdesk integrations (Zendesk, Pylon, Plain).
GET
/
v1
/
helpdesk-tickets
List helpdesk tickets
curl --request GET \
--url https://api.conduit.ai/v1/helpdesk-tickets \
--header 'Authorization: Bearer <token>'import requests
url = "https://api.conduit.ai/v1/helpdesk-tickets"
headers = {"Authorization": "Bearer <token>"}
response = requests.get(url, headers=headers)
print(response.text)const options = {method: 'GET', headers: {Authorization: 'Bearer <token>'}};
fetch('https://api.conduit.ai/v1/helpdesk-tickets', options)
.then(res => res.json())
.then(res => console.log(res))
.catch(err => console.error(err));<?php
$curl = curl_init();
curl_setopt_array($curl, [
CURLOPT_URL => "https://api.conduit.ai/v1/helpdesk-tickets",
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => "",
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 30,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => "GET",
CURLOPT_HTTPHEADER => [
"Authorization: Bearer <token>"
],
]);
$response = curl_exec($curl);
$err = curl_error($curl);
curl_close($curl);
if ($err) {
echo "cURL Error #:" . $err;
} else {
echo $response;
}package main
import (
"fmt"
"net/http"
"io"
)
func main() {
url := "https://api.conduit.ai/v1/helpdesk-tickets"
req, _ := http.NewRequest("GET", url, nil)
req.Header.Add("Authorization", "Bearer <token>")
res, _ := http.DefaultClient.Do(req)
defer res.Body.Close()
body, _ := io.ReadAll(res.Body)
fmt.Println(string(body))
}HttpResponse<String> response = Unirest.get("https://api.conduit.ai/v1/helpdesk-tickets")
.header("Authorization", "Bearer <token>")
.asString();require 'uri'
require 'net/http'
url = URI("https://api.conduit.ai/v1/helpdesk-tickets")
http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true
request = Net::HTTP::Get.new(url)
request["Authorization"] = 'Bearer <token>'
response = http.request(request)
puts response.read_body{
"data": [
{
"id": "hd77c0dy0mgdpzmqz6tesry8w184002s",
"workspace_id": "j57demo8f8x7c9v0n2q4r6t8y1u3i5o",
"contact_id": "ph77c0dy0mgdpzmqz6tesry8w184002s",
"ticket_id": "tk77c0dy0mgdpzmqz6tesry8w184002s",
"connection_id": "cn77c0dy0mgdpzmqz6tesry8w184002s",
"external_ticket_id": "zd_12345",
"external_group_id": "grp_42",
"external_assignee_id": "usr_987",
"subject": "Unable to access door code",
"description": "Guest reports the keypad is not accepting the code.",
"status": "open",
"priority": "high",
"type": "incident",
"channel": "email",
"tags": [
"urgent",
"access"
],
"requester": {
"external_id": "zd_user_abc",
"name": "Taylor Reid",
"email": "taylor.reid@example.com"
},
"last_external_update_at": "2026-04-19T14:05:00.000Z",
"created_at": "2026-04-19T13:48:00.000Z"
}
],
"next_cursor": "page-token",
"has_more": true
}{
"error": "Invalid workspace id"
}{
"error": "Invalid workspace id"
}{
"error": "Invalid workspace id"
}{
"error": "Invalid workspace id"
}Authorizations
Conduit API token. Use Authorization: Bearer <token>. Read/write endpoints require a token with write access.
Query Parameters
Workspace to query.
Example:
"j57demo8f8x7c9v0n2q4r6t8y1u3i5o"
Page size. Defaults to 20. Max 100.
Required range:
1 <= x <= 100Pagination cursor returned as next_cursor on the previous page.
Sort direction over last external update time. Defaults to desc.
Available options:
asc, desc Filter by helpdesk status. Values depend on the upstream helpdesk system (examples: open, new, pending, solved, closed).
Example:
"open"
Filter by the channel the ticket arrived on (examples: email, web, chat).
Filter to tickets from a single helpdesk connection (Zendesk/Pylon/Plain instance).
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