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GET
List helpdesk tickets

Authorizations

Authorization
string
header
required

Conduit API token. Use Authorization: Bearer <token>. Read/write endpoints require a token with write access.

Query Parameters

workspace_id
string
required

Workspace to query.

Example:

"j57demo8f8x7c9v0n2q4r6t8y1u3i5o"

limit
integer

Page size. Defaults to 20. Max 100.

Required range: 1 <= x <= 100
cursor
string

Pagination cursor returned as next_cursor on the previous page.

order
enum<string>

Sort direction over last external update time. Defaults to desc.

Available options:
asc,
desc
status
string

Filter by helpdesk status. Values depend on the upstream helpdesk system (examples: open, new, pending, solved, closed).

Example:

"open"

channel
string

Filter by the channel the ticket arrived on (examples: email, web, chat).

connection_id
string

Filter to tickets from a single helpdesk connection (Zendesk/Pylon/Plain instance).

Response

Helpdesk tickets

Cursor-paginated helpdesk tickets response.

data
object[]
required
next_cursor
string | null
required
has_more
boolean
required