Skip to main contentConversation tags allow teams to categorize and prioritize guest messages, ensuring that important issues are identified and addressed quickly. Teams use tags for situations like “Early Check-In Requests,” “Access Issues,” “Broken Appliance,” and “Refund Request.”
By tagging these messages, teams can easily filter, organize, and prioritize conversations based on the nature of the guest message.
Workflow
Tagged messages receive team notifications for critical guest concerns.
Tagging Messages
- Automatically Tagged Messages: The AI tags messages automatically when relevant
- Manually Tagged Messages: Team members can apply tags directly in the conversation sidebar for immediate categorization
Set Up
You can easily create, edit, and manage tags that are specific to the types of messages or problems you frequently encounter.
Configuration Steps
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Go to Settings: Navigate to Agent Hub > Agents > Select an Agent > Tags to view default tags including “Payment Issue,” “Lease Inquiry,” and “Access Issues”
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Create a New Tag:
- Click the “Add tag” button
- Enter a short, descriptive Tag Name (example: “Maintenance Issue”)
- Provide a Tag Description explaining usage (example: “When a guest says something is broken”)
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Set Escalation Levels: Choose escalation levels where “Urgent” tags block AI responses during autopilot and escalate to human team members
