Think of organizing AI assistant knowledge like making soup: Knowledge provides the essential ingredients, Rules are the recipe steps to follow, Style adds the flavor and spice, and Guardrails keep everything safely in the pot.Documentation Index
Fetch the complete documentation index at: https://docs.conduit.ai/llms.txt
Use this file to discover all available pages before exploring further.
Why We Separate the Layers
| Layer | What it stores | When the AI reads it | Why it helps |
|---|---|---|---|
| Knowledge | Factual details about stakeholders (customers, leads) or assets (products, categories) | Only when needed to answer questions | Gives the AI facts to work with |
| Rules | If-then instructions for specific scenarios | When customer question matches rule condition | Automates SOPs and consistent replies |
| Style | How replies should sound (tone, formatting, voice) | Applied to every outgoing message | Keeps brand voice and clarity |
| Guardrails | Hard lines the AI can never cross | Checked before every single reply | Prevents risks (privacy, legal, promises) |