Test

After teaching, you need to confirm the AI applies its new knowledge correctly.

Two testing methods:

1. Regenerate reply – For unsent proposed replies or “missing info” cases, click regenerate to see the updated answer.

2. Recreate in Sandbox – For messages that have already been sent, click the Recreate in Sandbox button to simulate the same scenario with the updated AI brain.

To navigate to regenerate reply

1. Navigate to Inbox > Open a message

2. For Regenerate reply, find a Proposed Reply > Click the circular arrow icon above the response

To navigate to recreate in Sandbox

1. Navigate to Inbox > Open a message

2. Under At a glance > Scroll to the Recreate in Sandbox icon

1. This will navigate to Chat under Agent Hub, and recreate the recent messages. You will be able to act as the customer, and test how the AI Agent will respond.

Use Test Suites to run multiple scenarios at once, covering edge cases and recurring patterns. This will allow you to run multiple simulations at once and ensure that the AI is reliably answering correctly.