Test

After changing Knowledge, Skills, Tools, Persona, or Behavior, test the agent before publishing or expanding automation.

Testing Methods

Method	Use it for
Sandbox	Simulate a full conversation with a selected agent and realistic context.
Regenerate reply	Re-run one unsent proposed reply after making a change.
Activity	Inspect real published runs, sources, tool calls, and outcomes.
Operator	Ask for help diagnosing a behavior or choosing the right configuration change.

Use Sandbox when you want repeatable testing before the agent responds to a real contact.

Open Operator and switch to Sandbox when available.
Select the agent to test.
Choose the contact, listing, reservation, or custom field context available in your workspace.
Send realistic messages, including edge cases and negative examples.
Inspect the response, sources, and tool calls.

For an unsent proposed reply, regenerate after updating the agent. This is useful for checking one real conversation quickly.

Use Activity after publishing. Activity is where you check whether the agent used the expected configuration in real runs.

For a deeper testing workflow, see Testing Agents.

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