Skip to main contentAfter teaching your AI agent new knowledge, you need to confirm it applies that learning correctly through testing.
Two Primary Testing Methods
Regenerate Reply
For unsent proposed replies or cases with missing information, click the regenerate function to view updated responses.
Steps:
- Navigate to Inbox > Open a message
- Locate a Proposed Reply > Click the circular arrow icon above the response
Recreate in Sandbox
For messages already sent, use the “Recreate in Sandbox” button to simulate the same scenario with your updated AI system.
Steps:
- Navigate to Inbox > Open a message
- Under At a glance section > Scroll to the Recreate in Sandbox icon
- This navigates to Chat under Agent Hub, recreating recent messages. You can then act as the customer to test AI Agent responses.
Test Suites
Run multiple scenarios simultaneously covering edge cases and recurring patterns, enabling batch simulations to verify reliable AI responses. 
