Teach

Shape your AI's expertise

The AI learns from two main inputs:

• The sources you connect.

• The teaching moments you give it when it needs help or is missing information.

How to teach:

• Synchronously from the inbox – From any conversation or escalation, you can:

  • Add new knowledge.

  • Edit existing knowledge.

  • Create guardrails for tone, content, or process.

• Asynchronously from the dashboard – Review escalations in bulk, spot patterns, and fill knowledge gaps.

Key activities:

• Fill required info – Make sure every property complete structured data and that you have all your basic procedures set up.

• Approve suggested knowledge – The AI proposes updates based on past conversations, but nothing goes live until you approve it. You must therefore review these edits and add them to your knowledge

• Resolve knowledge conflicts – Sometimes, data from different sources may conflict, especially when one source is outdated. This is where you resolve these inconsistencies.