Documentation Index
Fetch the complete documentation index at: https://docs.conduit.ai/llms.txt
Use this file to discover all available pages before exploring further.
Overview
Conduit integrates with a wide range of platforms to power your AI agents. Integrations fall into three categories: Channels for communication, Context for knowledge and data, and Capabilities for tools and actions.Channels
Communication channels your AI agent uses to send and receive messages, emails, and calls.
Context
Knowledge and data sources that give your AI the information it needs to respond accurately.
Capabilities
Tools and actions your AI can execute, from booking appointments to updating CRMs.
Channels
Channels are the communication surfaces where your AI agent interacts with contacts. Conduit supports 12 channels across text, voice, email, and social messaging.| Category | Channels |
|---|---|
| Phone & SMS | Business phone numbers, VoiceAI numbers, SMS, group messaging |
| Company domain email (Gmail, Outlook, any provider) with DKIM authentication | |
| Messaging Apps | WhatsApp Business, Facebook Messenger, Instagram DMs |
| Live Chat | Embeddable website chat widget |
| Booking Platforms | Direct messaging from connected booking platforms |
| Team Collaboration | Slack (approve, edit, and respond to messages from Slack) |
| Helpdesk | Third-party helpdesk system connectors |
Context
Context integrations give your AI agent access to the data and documents it needs to answer questions accurately. The more relevant context your agent has, the higher your automation rate.| Source Type | What It Provides |
|---|---|
| Property Management Systems | Listings, reservations, check-in details, amenities, and pricing (auto-synced) |
| Documents | Google Drive files, Notion pages, PDFs, CSVs, and web pages |
| CRM Data | Contact records, deal stages, and account history |
| Knowledge Base | Custom knowledge blocks, procedures, and required info fields |
Capabilities
Capabilities are the tools and actions your AI agent can execute during conversations or workflows.| Capability Type | Examples |
|---|---|
| Built-in Tools | Calendar booking, availability checks, internet search |
| Workflow Actions | Send messages, update contacts, trigger notifications, run AI prompts |
| CRM & Business Tools | Create and update records in connected CRM and business platforms |
| Custom Tools | Build your own tools with custom logic for your specific workflows |
| Tool Marketplace | Access 850+ pre-built tool integrations across categories like CRM, e-commerce, project management, and more |
The tool marketplace is available under Settings > Integrations > Discover. Browse categories or search for specific tools to extend what your AI agent can do.
Setting Up Integrations
Most integrations are configured in Settings > Integrations or Settings > Connected Channels, depending on the type. For detailed setup guides:- Channels covers all communication channel setup
- Context covers knowledge and data source connections
- Capabilities covers tools and action configuration