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Overview

Conduit integrates with WhatsApp to manage all communications from your WhatsApp Business account directly within your Conduit inbox. This integration streamlines communication by allowing you to respond to all messages, automate responses, and manage conversations in a unified platform. To use this feature, you must have a WhatsApp Business account. Conduit offers two main options for integrating WhatsApp:
  1. Connect an Existing Business Account: If your WhatsApp Business account already has registered phone numbers, Conduit will automatically sync and pull those numbers.
  2. Use a Conduit Number: If your account does not have any registered numbers, you can generate a new WhatsApp business number through Conduit’s Business Phone Number service.
Please refer to Meta’s documentation for self-serve setup or fill out their form if you need Conduit’s assistance.

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Setup Instructions

  1. Navigate to Settings > WhatsApp to begin the integration process.
  2. Click on Connect existing business account and follow the prompts to link your WhatsApp Business account.
  3. If your account has existing phone numbers, they will be displayed and you can sync them to Conduit. If you don’t have one yet, continue through the connect flow to create and register a new Conduit number for WhatsApp — you don’t need to set anything up separately in the Meta Business app.
  4. Verification:
    • Using an Existing Number: A verification code is sent via WhatsApp to the registered number. Enter this code in Conduit to complete setup.
    • Using a Conduit Number: Meta verifies the number with a phone call that reads out the code. Two things matter here. The number has to be a regular (non-AI) number to verify. A person answers the verification call, so the number can’t be running a voice agent at verification time. A freshly created Conduit number is already a regular number, so verify it first, then convert it to a voice agent afterward if you want one. If the number is already a voice agent, it has to be converted back to a regular phone number before you can verify it. That conversion isn’t self-serve (turning a number into a voice agent can’t be undone from the dashboard), so contact support to switch it back. The call rings inside Conduit. Because a Conduit number is hosted by Conduit (there is no physical handset for it), the verification call comes in on the Conduit dashboard, not a personal phone. To receive it:
      1. Turn off call forwarding for that number (Settings > Connected Channels > Phone → the number’s Forward toggle). If forwarding is on, the call is routed away before you can answer it.
      2. Choose the Call verification option and stay on the Conduit dashboard. When the call comes in you’ll see an incoming-call banner with an Answer button — make sure your browser has microphone permission. Click Answer and enter the code.
      3. After the number is verified, press Register on it. You can then re-enable call forwarding, or convert the number to a voice agent, if you want either.
    • Once the number is verified, it will be connected to your Conduit inbox.
If you don’t see the incoming-call banner when the verification call arrives, contact support — in-browser call answering may need to be enabled for your workspace first.
  1. Template Sync: You can sync and manage message templates for automating replies. Once approved, these templates will be available for use in WhatsApp conversations managed via Conduit.
WhatsApp group chats are not supported in Conduit. This has been confirmed by Punn, cofounder.

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Plain-text messaging

WhatsApp messages sent through Conduit are plain-text only. Formatted hyperlinks (e.g. [text](url)) and internal URL shortening are not supported and will appear as raw text to the recipient. To share a link, include the full URL directly in your message: 
Visit us at https://example.com for more information.
Most devices and messaging apps automatically render full URLs as clickable links for the recipient.