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Overview

Setting up email sending allows your support team to respond using official company email addresses within Conduit’s unified inbox. This centralizes communication across multiple channels including PMS, SMS, WhatsApp, and chat in one location. The setup involves adding DNS records for authentication. DKIM records verify you as the legitimate sender, while return path records handle bounced emails. Together, these ensure messages reach inboxes rather than spam folders.

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Set Up Instructions

To be able to send emails from Conduit using your support email address, you will need to add a couple of DNS records to your domain.
  1. The first record is the “DKIM”. It is part of the available mechanisms that exist to authenticate emails: verifying that you’re the actual sender of the email.
  2. The second record sets the return path for emails sent from Conduit using your domain. Return paths are used if an email bounces (fails to reach an inbox).
Both of them make sure that your emails reach your users’ email inboxes and do not end up in the spam folder. Adding these to your DNS records varies slightly among different providers. Here is how to do so for some common hosting providers:

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Supported Providers

Instructions are provided for:
  1. Go to https://dnsimple.com/dashboard.
  2. Click on the domain you need to update. If your support address is help@example.com you must pick example.com.
  3. On the left menu, click on “DNS”.
  4. Under “DNS records” click “Manage”.
  5. Click “Add record” Choose TXT. Add the following:
    • Name: paste “Hostname”
    • Type: TXT
    • Content: paste “Value”
  6. Click “Add record” to save.
  7. Click “Add record” again. Choose “CNAME” Add the following:
    • Name: paste “Hostname”
    • Type: CNAME
    • Content: paste “Value”
  8. Click “Add record” to save.
  1. Go to https://domains.google.com/registrar/.
  2. Choose the domain you need to update. If your support address is help@example.com you must pick example.com. Click on “Manage”.
  3. On the left menu, click on “DNS”.
  4. Click on “Manage custom records” Scroll down and click on “Create new record”.
  5. Add the following:
    • Host name: paste “Hostname”
    • Type: TXT
    • Data: paste “Value”
  6. Click on “Create new record” again.
  7. Add the following:
    • Host name: paste “Hostname”
    • Type: CNAME
    • Data: paste “Value”
  8. Click “Save”.
  1. Go to https://ap.www.namecheap.com/domains/list/.
  2. Pick your domain and click on “Manage”.
  3. Click on the “Advanced DNS” tab.
  4. Under “Host records” click on “Add new record” and set the following:
    • Type: TXT
    • Host: paste “Hostname”
    • Value: paste “Value”
  5. Click on “Add new record” again and add the following:
    • Type: CNAME
    • Host: paste “Hostname”
    • Value: paste “Value”
  6. Click on “Save all changes” to save.
  1. Go to https://account.godaddy.com/products​
  2. Pick your domain and click on “DNS”.
  3. Click on “Add” and add the following:
    • Name: paste “Hostname”
    • Type: TXT
    • Content: paste “Value”
  4. Click on “Add entry” Confirm details and wait.
  5. Click on “Add” again and add the following:
    • Name: paste “Hostname”
    • Type: CNAME
    • Content: paste “Value”
  6. Click on “Add entry” to save and wait.