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Overview

Setting up email sending allows your support team to respond using official company email addresses within Conduit’s unified inbox. This centralizes communication across multiple channels including SMS, WhatsApp, email, and chat in one location. The setup involves adding DNS records for authentication. DKIM records verify you as the legitimate sender, while return path records handle bounced emails. Together, these ensure messages reach inboxes rather than spam folders.

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Set Up Instructions

Go to Settings > Email, click Configure next to your domain, and open section 4, Sending emails. Each record shows its Type, Hostname, and Value, with copy buttons, plus a Status that reads as configured once verification succeeds. DNS providers label these two fields differently, so the names will not always match what Conduit shows. The Hostname goes into the field your provider calls Name, Host, Hostname, or Host name. The Value goes into the field your provider calls Value, Content, Data, or Points to. If you are unsure which field is which, the Hostname is the short prefix that sits in front of your domain, and the Value is the longer string you paste in.
  1. The first record is the “DKIM”. It is part of the available mechanisms that exist to authenticate emails: verifying that you’re the actual sender of the email.
  2. The second record sets the return path for emails sent from Conduit using your domain. Return paths are used if an email bounces (fails to reach an inbox).
Both of them make sure that your emails reach your users’ email inboxes and do not end up in the spam folder. Adding these to your DNS records varies slightly among different providers. Here is how to do so for some common hosting providers:

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Supported Providers

Instructions are provided for:
  1. Go to https://dnsimple.com/dashboard.
  2. Click on the domain you need to update. If your support address is help@example.com you must pick example.com.
  3. On the left menu, click on “DNS”.
  4. Under “DNS records” click “Manage”.
  5. Click “Add record” Choose TXT. Add the following:
    • Name: paste “Hostname”
    • Type: TXT
    • Content: paste “Value”
  6. Click “Add record” to save.
  7. Click “Add record” again. Choose “CNAME” Add the following:
    • Name: paste “Hostname”
    • Type: CNAME
    • Content: paste “Value”
  8. Click “Add record” to save.
  1. Go to https://domains.google.com/registrar/.
  2. Choose the domain you need to update. If your support address is help@example.com you must pick example.com. Click on “Manage”.
  3. On the left menu, click on “DNS”.
  4. Click on “Manage custom records” Scroll down and click on “Create new record”.
  5. Add the following:
    • Host name: paste “Hostname”
    • Type: TXT
    • Data: paste “Value”
  6. Click on “Create new record” again.
  7. Add the following:
    • Host name: paste “Hostname”
    • Type: CNAME
    • Data: paste “Value”
  8. Click “Save”.
  1. Go to https://ap.www.namecheap.com/domains/list/.
  2. Pick your domain and click on “Manage”.
  3. Click on the “Advanced DNS” tab.
  4. Under “Host records” click on “Add new record” and set the following:
    • Type: TXT
    • Host: paste “Hostname”
    • Value: paste “Value”
  5. Click on “Add new record” again and add the following:
    • Type: CNAME
    • Host: paste “Hostname”
    • Value: paste “Value”
  6. Click on “Save all changes” to save.
  1. Go to https://account.godaddy.com/products​
  2. Pick your domain and click on “DNS”.
  3. Click on “Add” and add the following:
    • Name: paste “Hostname”
    • Type: TXT
    • Content: paste “Value”
  4. Click on “Add entry” Confirm details and wait.
  5. Click on “Add” again and add the following:
    • Name: paste “Hostname”
    • Type: CNAME
    • Content: paste “Value”
  6. Click on “Add entry” to save and wait.