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Overview

Email forwarding allows you to receive all your company emails within Conduit. By forwarding emails from your company’s email addresses (ie. bookings@avantstays.com, homeowners@avantstays.com, hello@avantstays.com) to your Conduit inbound address, you centralize conversations for easier tracking, tagging, and response handling. Whether you use Google Workspace, Microsoft 365, or another provider, Conduit ensures your team is always connected and able to respond efficiently. To receive emails, you need to set up email forwarding from your company’s support email address (e.g. help@yourcompany.com) to your Conduit workspace’s inbound email address. Your workspace’s inbound email address ends with @inbound.postmark.app and can be found in under Settings > Email.

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Google Workspace (Gmail)

This assumes you use Google Workspace (formerly called Google Apps) to manage your domain’s emails.If your email provider is not Google, you can still set up email forwarding in different ways, such as with your domain registrar (e.g. DNSimple) or your email provider (e.g. Microsoft 365)
  1. Navigate to Settings > Connected Channels >> Email
  2. Add your email with a business domain
  3. Go to your Gmail routing configuration
  4. Add a new rule
    • Under Default routing select Configure or Add Another Rule
  5. Set the recipient
    • In the dropdown, select Single recipient and type your support email address under Email address
  6. Check the box Change envelope recipient
  7. Choose either “Replace recipient”` or “Also deliver to” (Scroll down to learn which option best fits your needs)
    Choosing “Replace recipient” will result in your Conduit inbox being the only place where inbound emails come to whereas choosing “Also deliver to” will result in your Conduit inbox being one of the multiple places where inbound emails come to (ie your existing Gmail inbox + your Conduit inbox)
  8. Set the members the rule will apply to a. Scroll further down, and choose Perform this action on non-recognised and recognised addresses
  9. Click Save
If you have existing email routing rules they can sometimes conflict with ones you add for Conduit. For optimal reliability always reorder the Conduit ones to apply first.

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Microsoft Outlook / Office 365

This method allows admins to set up forwarding for shared mailboxes or any user in the organization.
  1. Go to the Microsoft 365 Admin Center at admin.microsoft.com
  2. Navigate to Admin centers > Exchange
  3. Select Mail flow > Rules
  4. Click + Add a rule > Create a new rule
  5. Name your rule (e.g., “Forward to Conduit”)
  6. Under Apply this rule if, select The recipient is and choose your support mailbox
  7. Under Do the following, select Redirect the message to and enter your Conduit inbound address (ending in @inbound.postmark.app)
  8. Optionally, to keep a copy in the original mailbox:
    • Click + to add another action
    • Select Bcc the message to and enter the original mailbox address
  9. Click Next, configure any exceptions if needed
  10. Click Next, then Finish to create the rule

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Option 2: Outlook Web App (Individual Users)

For individual users who want to forward their own mailbox:
  1. Go to outlook.office.com and sign in
  2. Click the Settings gear icon in the top right
  3. Select View all Outlook settings
  4. Go to Mail > Forwarding
  5. Check Enable forwarding
  6. Enter your Conduit inbound address (ending in @inbound.postmark.app)
  7. Optionally check Keep a copy of forwarded messages to retain emails in Outlook
  8. Click Save
Some organizations disable user-controlled forwarding for security reasons. If you don’t see the forwarding option, contact your IT administrator to set up forwarding via mail flow rules.

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Option 3: Outlook Desktop App (Personal Rules)

  1. Open Outlook and go to File > Manage Rules & Alerts
  2. Click New Rule
  3. Select Apply rule on messages I receive and click Next
  4. Set conditions (or leave blank to forward all messages) and click Next
  5. Check redirect it to people or public group
  6. Click people or public group and enter your Conduit inbound address
  7. Click Next, add any exceptions if needed
  8. Name the rule and click Finish
Desktop rules only run when Outlook is open. For reliable forwarding, use the Admin Center or Outlook Web App methods instead.