Reviews

After checkout, the portal link asks the guest How was your stay? Ratings and feedback go to your team in Portals > Reviews.

What guests see

The rating card shows from checkout until Ask for a rating until (14 days after checkout by default). Cancelled and no-show stays don’t get it.

Tell us more takes a note up to 5,000 characters and up to 5 photos. Only your team sees them
Review on buttons open your review links, then the trips page on the channel the guest booked with
Guests can change their rating until they send a note or confirm a review

In the template editor, open After checkout and keep Ask for a review on. Edit the Thank-you line and Feedback confirmation if you want, then click Save changes
Go to Portals > Settings > Defaults and open Reviews
Under Your review links, click Add link, enter a Link name and the Review page address, then click Add
Under Booking channel links, turn off any channel you don’t want. All four are on by default
Set Move conversation to To-do and Ask for a rating until under Ratings
Click Save

Up to 10 review links. Drag to reorder them
Defaults changes reach portals already sent. After checkout changes reach them within a few minutes of saving the template

Setting	Default	Options
Move conversation to To-do	4 stars or lower	Never, 1 star, 2 stars or lower, 3 stars or lower, 4 stars or lower or Any rating
Ask for a rating until	14 days after checkout	7, 14, 21 or 30 days after checkout

The check-in survey asks for a rating during the stay.

In the template editor’s Setup tab, turn on Check-in survey under Features
Pick when to Ask for a rating: At check-in time, When check-in is complete (default), 1 hour after check-in or 2 hours after check-in
Click Save changes

Guests see How’s your stay so far? on the Stay page until checkout. Every rating opens Tell us more, with no review links
When check-in is complete waits for the check-in time and for the guest to finish their check-in steps
It reaches portals already sent within a few minutes of saving the template

A rating at or below Move conversation to To-do adds a Portal feedback card to the conversation and moves it to To-do.

A rating on its own moves the conversation a few minutes after the guest’s last change. A note moves it right away
During the stay, a note moves the conversation at any rating, unless the setting is Never
After checkout, a note with a rating above the setting doesn’t move the conversation
Open review opens the rating in Portals > Reviews
Test links never move conversations

Every rating, with the guest’s note, photos and the reservation.

Filter by Rating, Survey (Check-in or Checkout), Listing, Listing group, and Check-in, Check-out or Submitted dates
Check-in survey ratings have a Check-in badge
Reviewed on means the guest tapped Yes, I left a review. Conduit doesn’t check the review site
Open conversation, Open reservation and Create task. Creating a task needs Manage Tasks