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Portals take payment for offers, damage waivers, required fees and security deposits. Stripe is the payment provider.

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Stripe

Payments go to your own Stripe account, minus Conduit’s fee and Stripe’s processing fees.

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Connect Stripe

Needs Manage Portal Payments.
  1. Go to Portals > Settings > Stripe
  2. Click Log in to Stripe for an existing account, or Create a Stripe account
  3. Finish Stripe’s steps within 15 minutes, signed in to Conduit as the same user. The link works once
  4. Back on the Stripe page, check that Charges enabled says Yes. If the account shows Action needed, finish the requirements in Stripe and click Refresh status
  • The status only updates when you click Refresh status
  • Settlement currency is the Stripe account’s default currency. It can’t be changed in Conduit
  • Connecting the first account moves every offer to that currency and keeps the amounts
Connect Stripe before you add a priced damage waiver, security deposit or required fee. Check-in steps keep the currency they were saved in, and a step in a different currency from your Stripe account fails when the guest pays.

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Bank verification

Bank verification (off by default) asks the card’s bank to verify payments with 3D Secure. Some banks add a confirmation step at checkout.

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More than one Stripe account

  1. Click Connect another account. The first account is the Default
  2. Under Payment routing, click Add routing rule and pick Listings or Listing groups and a Stripe account
  3. Click Save payment routing
  • Rules run in Priority order and the first match wins. Stays that match no rule use the default account
  • Every account has to use the same currency
  • An offer’s Payment account, shown once you have 2 or more accounts, sends that offer to one account. Follow payment routing is the default. An offer on a different account than the rest of the cart has to be paid on its own
  • Disconnecting the default account doesn’t pick a new one. Pick it under Payment routing

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Transactions

Needs View Portal Transactions. Go to Portals > Transactions. The Payments tab shows revenue, conversion, a checkout funnel and Transaction history for the last 7, 30 or 90 days. Export range downloads a CSV.
  • Filter by Items, Status, Listings or Check-in date, or search by guest, booking or listing
  • Statuses: Paid, Pending, Failed (with the reason) and Refunded. The Status filter calls Paid Succeeded
  • Test link payments aren’t listed

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Refund a payment

Needs Manage Portal Payments.
  1. Open the row’s ⋮ menu and click Refund payment
  2. Enter the Amount, up to what’s left to refund
  3. Click the Refund button, which shows the amount
  • Offers, damage waivers and required fees can be refunded, in full or in part, one refund at a time
  • The refund includes Conduit’s fee and goes back to the original payment method
  • $0 payments and test link payments can’t be refunded, and collected deposits can’t be refunded from Transactions

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Security deposits

The Security deposits tab opens on Outstanding deposits. Pick All statuses or one status to see the rest: Held, Needs attention, Status not checked, Scheduled, Collected, Released, Canceled and Expired. Open a deposit to see what happens next and its history. Deposit actions need Manage Portal Payments.
  • The hold is placed 1 to 3 days before check-in, as set on the deposit step, or right away when check-in is sooner
  • Conduit renews a hold automatically when it would expire before the release date
  • The hold is released automatically at checkout plus the step’s Release the hold delay
  • Collected deposits aren’t counted in net revenue

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Receipts

  • ⋮ > View receipt on a transaction opens the receipt PDF. It needs Manage Portal Payments. A stay with 2 or more payments gets Whole stay and This payment
  • Download saves the PDF. Send opens the guest’s conversation with the PDF attached to the reply
  • Guests find their receipts on the Stay page under Payments > Receipts, with Download PDF
Email a receipt after each payment, in Defaults, emails guests a receipt shortly after each paid offer, damage waiver or required fee.
  • Deposits, test links and Airbnb, Booking.com and Expedia relay addresses don’t get one
  • The email comes from your business name and links to the guest’s receipts. No PDF is attached
  • Receipts and the reply-to address use the template’s current logo and contact details, or the brand kit’s when the template has none

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Track folio

Track accounts get a Track folio group under Defaults > Payments:
  1. Turn on Post paid orders
  2. Pick a Payment type and a Default fee
  3. Click Save
  • Each paid offer order, including approved paid requests, posts to the booking’s folio as one fee line per item plus one payment
  • An offer can use its own fee from the Track folio card on the offer. Otherwise it uses the default fee
  • Damage waivers and required fees don’t post
Portals > Transactions shows each order’s folio status: Refunds aren’t reversed in Track automatically.