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Guides show on the portal’s Stay page for the listings they target. Every published guide that matches a stay shows on that stay’s portal. Templates can’t pick or hide guides.

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Create a guide

Needs Manage Portals.
  1. Go to Portals > Guides and click New guide
  2. Fill in the Title, plus a Description, Category and Cover image if you want. Guests see all four
  3. Add content under Content with Add block
  4. Under Visibility, set Status, Listings and Visible to guests
  5. Click Create guide
New guides start as Draft. Only Published guides reach portals.

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Blocks

  • A guide holds up to 100 blocks
  • Images can be JPEG, PNG, WebP, GIF or AVIF, up to 10 MB
  • Guides don’t take variables and show the same text on every stay they target. Per-listing details like Wi-Fi and door codes are portal fields

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Visibility

  • Guides disappear after checkout
  • Changes reach portals already sent the next time the guest opens them
  • A portal shows up to 100 guides

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Order and categories

  • Manage categories sets the sections guides are grouped into on the portal, and their order. Up to 50
  • Uncategorized guides show last, under More
  • The up and down arrows on a guide move it within its category
  • More than 5 guides on a portal collapse behind See all

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Publish, archive and delete

From a guide’s … menu:
  • Publish or Move to draft
  • Duplicate makes a draft copy, with “copy” after the title
  • Archive hides the guide from portals. Unarchive brings it back as a draft
  • Delete permanently works on archived guides only and can’t be undone

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What guests see

  • Guides show on the Stay page under Guides, as tiles grouped by category
  • Guide text is translated into the guest’s language. Place names, addresses and contact names stay as written
  • Ask at the end of a guide opens the portal chat
  • Guides aren’t in the knowledge base, so the AI agent can’t answer from them