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Offers are what guests can buy or request in the portal. They live in the catalog under Portals > Offers, and a portal shows an offer once it’s on that portal’s template.

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Create an offer

Needs Manage Portals.
  1. Go to Portals > Offers and click New offer
  2. Pick the Offer type
  3. Fill in Name and Description, and pick a Category if you want
  4. Set the price, options, targeting and photos
  5. Click Create offer
  6. Add it to a template’s Featured offer or Offer set
New offers are active straight away.

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Pricing

  • Fixed prices are 0 or at least 5.00 in your currency, or ¥500 in yen
  • ADR and fare prices need the stay’s amounts from Hostaway, Guesty, Track or Mews. On Hostaway, that’s Airbnb, Vrbo, Booking.com and direct bookings
  • A percentage offer is hidden on stays with no matching amount, or with an amount in another currency

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Options

Add options adds up to 3 option groups with up to 12 options each. Each option’s price adds to the base price.
  • Selection type: Pick one, Add many, or Quantities (a count per option, like 2 adults and 1 child, up to Max per option)
  • Input type: Text or Time
  • An option can be priced as a fixed amount or a percentage of the average nightly rate
  • Combinations, with at least one Pick one group, prices each combination on its own and turns unsold ones off. Up to 48 combinations

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Guest input

  • Date selection: None, Single date, Multiple dates or Date range. Per night and per day prices always use a date range
  • Ask questions: questions the guest answers before checkout, each one Required or not. Answers can be up to 500 characters

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Early check-in, late checkout and extra nights

Request offers can change the reservation. Pick an Effect under Reservation update:
  • Early check-in and late checkout add a required time group. Times use the property’s time zone, or the workspace’s when the property has none. Use a base price of 0 when each time carries its own price
  • Approving writes the new time to Guesty, Hostaway, Track or Mews. Hostaway only takes whole hours. Other PMSs need the change made by hand
  • Approving also moves the door code times on mapped locks
  • Block the night before check-in and Block the night after checkout work with Guesty and Hostaway. The night is checked when the guest asks and again when you approve, then blocked in the PMS. If the night is taken by then, the request is declined and the hold released
  • Extend stay works on Guesty and Track reservations booked direct, and Track website bookings. Use Booking channels and Listings to show it on those stays
  • A reservation change needs the reservation’s check-in and checkout times and a property or workspace time zone

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Targeting

Blank targeting shows the offer on every active portal before checkout.
  • Availability sets dates: outside Visible from and Visible until the offer is hidden. Before Bookable from it shows Available soon, and after Bookable until it shows No longer available
  • Any stay filter hides the offer on portals without a reservation

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Categories

  • Manage categories sets the sections offers are grouped into on the portal, and their order. Up to 50
  • Uncategorized offers show first, with no heading
  • Extra nights is built in. It can be renamed but not deleted
  • Deleting a category moves its offers to Uncategorized

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Archive and restore

Offers can’t be deleted or duplicated.
  • Archive offer removes the offer from every template’s featured offer and offer set, and hides it on portals already sent. Order history stays
  • An archived offer left on an active template’s After checkout list stops that template from saving until you remove it
  • Restore offer puts it back in the catalog. It isn’t added back to any template

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What guests see

  • The Discover tab shows offers by category, with the featured offer first
  • The Stay page shows them too when the template has Offers on Stay page on
  • After checkout, the template’s after-checkout offers show under Explore more
  • Offer text is translated into the guest’s language
  • Description and an Ad’s Link URL take variables, like the guest’s name or the listing
Edits to an offer reach portals already sent.

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In the inbox

A purchase adds an Offer purchased card to the conversation and moves it to To-do, even at $0. Open transaction on the card needs View Portal Transactions.