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Bulk actions exist mostly for one moment: the first week, when you connect a PMS that has been running for years and several thousand old conversations arrive at once. Rather than working through history you were never going to answer, clear it and start from a clean inbox.

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The three levels

Selecting conversations gives you progressively wider scope, so it is worth knowing which one you are about to use. Once a selection is active, apply the action, for example Mark as done.
Mark all as done is not limited to what you can see. If the counter reads 99+, that is how many conversations it will clear. Use it deliberately when starting fresh.

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Clearing a backlog safely

Before clearing everything, do one pass on what is bold. Bold means the guest sent the last message, so those are the conversations where somebody is genuinely still waiting. See Reading the conversation list. Nothing is destroyed by marking conversations done. They stay searchable in the Done tab, and any conversation where the contact replies comes straight back to To do.

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Frequently asked questions

No. Done is a status, not deletion. The full history stays intact and searchable.