> ## Documentation Index
> Fetch the complete documentation index at: https://docs.conduit.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# PMS and listings

> Fixes for the most common PMS connection and listing problems: rejected credentials, missing listings, PMS not showing in settings, and notes not syncing.

<AccordionGroup>
  <Accordion title="PMS is not visible under Settings">
    Your workspace needs to be a property based type, such as **Short Term Rental** or **Hotel**. Set the industry in the workspace's company settings, or create a new workspace of that type. See [Connect PMS](/setup/pms/connect-pms).
  </Accordion>

  <Accordion title="My PMS credentials are rejected">
    Copy the credentials again from your PMS and reconnect from **Settings > PMS** under Channels. Some PMSes do not issue credentials self serve, for example Streamline issues them through its support team, so check the guide for your PMS under [Connect PMS](/setup/pms/connect-pms).
  </Accordion>

  <Accordion title="I cannot add a second PMS">
    A PMS that delivers guest messages cannot share a workspace with one that only supplies property and reservation data, and if Airbnb is your primary PMS you cannot add another. Use a separate workspace if you need both. See the connection rules in [Connect PMS](/setup/pms/connect-pms).
  </Accordion>

  <Accordion title="New properties from my PMS are not showing up">
    Listings are not added automatically. Go to **Settings > Listings > Actions > Import listings** to bring them in. New listings arrive as active, so your agent responds there and they are billed. See [Listings and groups](/setup/pms/listings-and-groups).
  </Accordion>

  <Accordion title="The import seems stuck">
    The import runs in the background and can take a few minutes on a large portfolio. If your listings still have not appeared under **Settings > Listings** after that, check the credentials and reconnect.
  </Accordion>

  <Accordion title="Notes I write in Conduit are not showing in my PMS">
    This is expected. Notes sync in one direction only: notes written in your PMS come into Conduit, but notes written in Conduit stay in Conduit. If someone working in your PMS needs to see a note, write it in the PMS.
  </Accordion>

  <Accordion title="My SOPs did not come across from the PMS">
    Only property and reservation information syncs from your PMS. Add your standard operating procedures to Conduit as Knowledge or Skills so your agent can work from them.
  </Accordion>
</AccordionGroup>

Still stuck? Contact [support@conduit.ai](mailto:support@conduit.ai) or your onboarding specialist.


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