> ## Documentation Index
> Fetch the complete documentation index at: https://docs.conduit.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Agent replies

> Fixes for when your agent gives a wrong answer, does not reply, or escalates more than expected.

<AccordionGroup>
  <Accordion title="The agent gave a wrong answer">
    Open the reply in the Inbox to see which Knowledge, Skills and tools it used. Fix the source it relied on, for example an out of date Knowledge page, rather than correcting the single reply. See [How Conduit agents work](/get-started/how-conduit-agents-work).
  </Accordion>

  <Accordion title="The agent is using information for the wrong property">
    Check that the Knowledge is scoped to the right listing or group, and that the conversation is linked to the right reservation. Knowledge scoped to a group is only used for listings in that group. See [Listings and groups](/setup/pms/listings-and-groups).
  </Accordion>

  <Accordion title="The agent is not replying at all">
    Check the agent is attached to the inbox the conversation is in, that it is within the agent's working hours, and whether it is on copilot, where replies wait as drafts for your team to approve. A conversation tagged as urgent also prevents the AI from acting. See [Agents](/build-your-agent/agents) and [Conversation tags](/inbox/setup/conversation-tags).
  </Accordion>

  <Accordion title="My changes to the agent are not taking effect">
    Changes to an agent are staged and only go live when you publish them. Try them in the Sandbox first, then publish. See [Testing agents](/build-your-agent/testing-agents).
  </Accordion>

  <Accordion title="The agent escalates more than I expected">
    Look at the escalation reasons on the [AI Automation Dashboard](/insights/ai-automation-dashboard). Escalations often point to a missing Knowledge page or a situation with no Skill. Filling those gaps is usually the quickest way to raise your automation rate. [Operator](/build-your-agent/operator) can help you find them.
  </Accordion>

  <Accordion title="I am not sure whether something belongs in Knowledge, a Skill or Persona">
    Facts go in Knowledge, processes in Skills, tone in Persona and hard limits in Guardrails. See [What goes where](/build-your-agent/what-goes-where/overview).
  </Accordion>
</AccordionGroup>

Still stuck? Contact [support@conduit.ai](mailto:support@conduit.ai) or your onboarding specialist.


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